Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Martinez

Arlington,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Teleperformance. Expert in cleaning, sanitizing, and customer service, I excel in high-stress situations, significantly improving resolution times. My ability to work independently and strong problem-solving skills have consistently contributed to my employers' success.

Overview

13
13
years of professional experience

Work History

Custodian

Arlington ISD
02.2018 - 01.2019
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Checked in and stocked inventory throughout facility.

Receptionist

Proker Laboratorio Dental
12.2008 - 06.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Customer Service Representative

Teleperformance
02.2006 - 04.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

High School Diploma -

America’s National Christian Academy
Arlington, TX
11.2008

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer service
  • Problem-solving
  • Customer service-focused
  • Work orders
  • Multitasking and organization

Timeline

Custodian

Arlington ISD
02.2018 - 01.2019

Receptionist

Proker Laboratorio Dental
12.2008 - 06.2016

Customer Service Representative

Teleperformance
02.2006 - 04.2008

High School Diploma -

America’s National Christian Academy

Similar Profiles

CREATE PROFILE
Melissa Martinez