Melissa Martinez
Wheat Ridge,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Server/Cashier
Gazebo
12.2014 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Operations Manager
Vail Vision
01.2005 - 11.2014
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
Customer Service Associate
Ulta Salon
01.2004 - 01.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Dry Cleaner Customer Service Representative
Continental Cleaners
07.2002 - 01.2004
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
Hostess
IHOP
07.2000 - 07.2002
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - General Studies
Metropolitan State College
Denver, CONo Degree - General Studies
Colorado Mountain College
Edwards, COHigh School Diploma -
John F Kennedy High School
Denver, CO05.2004
Skills
- Relationship Building
- Telephone Etiquette
- Team Cooperation
- New Employee Training
- Organization
- Time Management
- Typing/Word Processing
- Self-Motivation
Timeline
Server/Cashier
Gazebo
12.2014 - 10.2023
Operations Manager
Vail Vision
01.2005 - 11.2014
Customer Service Associate
Ulta Salon
01.2004 - 01.2005
Dry Cleaner Customer Service Representative
Continental Cleaners
07.2002 - 01.2004
Hostess
IHOP
07.2000 - 07.2002
No Degree - General Studies
Metropolitan State College
No Degree - General Studies
Colorado Mountain College
High School Diploma -
John F Kennedy High School