Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Martinez

Wellington,FL

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. 5+ years of experience in sales and customer service.

Overview

10
10
years of professional experience

Work History

Sales Manager

Ulta Beauty Inc.
04.2021 - Current
  • Success with driving top-line sales in highest volume store in district, interpreting reporting data, managing payroll budgets, and controlling expenses.
  • Planning and executing in-store events
  • Coaching and developing associates while creating a culture of accountability to meet or exceed store goals in retail/service sales, guest loyalty/credit, payroll, omni channel, retail shrink.
  • Establishing strong brand partnerships
  • Attracting, hiring, and retaining a diverse team/supporting their development
  • Executing day to day inventory control processes
  • Promoting a culture of team work and top tier guest servicing through GEL program.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Gift Shop Sales Associate

Palm Beach Marriott Resort & Spa
03.2017 - 02.2021
  • Boosted customer satisfaction by providing friendly and knowledgeable service in a fast-paced gift shop environment.
  • Enhanced store reputation with exceptional product knowledge, assisting customers in finding the perfect gifts for various occasions.
  • Improved inventory management by efficiently restocking merchandise and maintaining accurate records of items on the sales floor.
  • Maximized sales through effective upselling techniques, suggesting additional items and special promotions to customers.
  • Accurately took guests' orders and effic

Seasonal Beauty Advisor

Sephora USA
10.2018 - 01.2019
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.

Assistant Manager

Burger King
08.2013 - 03.2017
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed day to day operations including safe counts, till counts, payroll, sales, opening and closing procedures.
  • Managed inventory by performing weekly counts, ordering/receiving shipment.


Education

No Degree - Science in Education

Palm Beach State College
Lake Worth, FL

Skills

  • Financial Reporting
  • Coaching and Mentoring
  • Sales Metrics Analysis
  • Shrink Reduction
  • Delegating Work
  • Store Opening and Closing
  • Strategic Planning
  • Customer Service
  • Cash Handling
  • Conflict resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Manager

Ulta Beauty Inc.
04.2021 - Current

Seasonal Beauty Advisor

Sephora USA
10.2018 - 01.2019

Gift Shop Sales Associate

Palm Beach Marriott Resort & Spa
03.2017 - 02.2021

Assistant Manager

Burger King
08.2013 - 03.2017

No Degree - Science in Education

Palm Beach State College

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Melissa Martinez