Melissa Martinez
Universal City,TX
Summary
Dynamic Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. .
Overview
23
23
years of professional experience
Work History
Referral Coordinator
Tenet
04.2001 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
Call Center Representative
Tenet
04.2001 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Scheduling Supervisor
Tenet
04.2001 - Current
- Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
- Conducted regular audits of the scheduling system to ensure accuracy and identify areas for improvement.
- Maintained a comprehensive understanding of industry trends and best practices to ensure ongoing success in the Scheduling Supervisor role.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
Front Desk Receptionist/Checkout Assistant
Tenet
04.2001 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX05.1999
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Patient Scheduling
- Appointment Scheduling
- HIPAA Regulations
- Records Maintenance
- Medical clinical procedures
- Accurate Documentation
Languages
Spanish
Timeline
Referral Coordinator
Tenet
04.2001 - Current
Call Center Representative
Tenet
04.2001 - Current
Scheduling Supervisor
Tenet
04.2001 - Current
Front Desk Receptionist/Checkout Assistant
Tenet
04.2001 - Current
High School Diploma -
Samuel Clemens High School