Melissa Martinez
Houston,TX
Summary
Seeking to transition into the medical field as a phlebotomist where my knowledge and skills can be enhanced. Know for having a gentle hand and elevating patients anxieties.
Overview
6
6
years of professional experience
Work History
Assistant Administrative Secretary
Hispano America Multiservices
08.2019 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Proactively identified opportunities for process improvements within the office environment leading to increased productivity and efficiency.
- Improved customer satisfaction by promptly addressing inquiries and resolving concerns through effective problem-solving techniques.
- Maintained strict confidentiality of sensitive information while handling a high volume of administrative tasks.
- Managed inventory levels of office supplies, reducing costs by identifying opportunities for bulk ordering discounts.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained inventory of office supplies and placed orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Shift Manager
McDonalds
10.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Phlebotomy Technician -
Houston Community College
Houston, TX07.2024
High School Diploma -
Instituto Nacional De Jiquilisco
El Salvador11.2009
Skills
- Scheduling appointments
- Document Preparation
- File Management
- Policy Enforcement
- Problem-solving abilities
- Team player
- Customer Services and Assistant
- Organization
- Stocking and Replenishing
- verbal and Written Communication
- Bilingual
- Fast Learner and Multitasker
- Adaptive
- Hands on
- Highly Motivated
- Experienced in fast-paced enviroment
Additional Information
- Currently finished the Clinical program as a Phlebotomist at Vallbona Health Center.
- Required verifying patient information, performing venipuncture, capillary puncture, collecting and storing blood samples.
- Build trust with patients to minimize discomfort while performing phlebotomy procedures while collecting blood specimens.
- Organized, restocked and cleaned phlebotomy stations.
- Collected blood samples of up to 25 patients per day.
- CPR Certificate. American Heart Association, January 2024.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Administrative Secretary
Hispano America Multiservices
08.2019 - Current
Shift Manager
McDonalds
10.2018 - Current
Phlebotomy Technician -
Houston Community College
High School Diploma -
Instituto Nacional De Jiquilisco