Melissa Martinez
Mental Health Case Management/ Medical Assistant
Bakersfield,CA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality, Hardworking and passionate, strong organizational skills. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
4002
4002
years of post-secondary education
Work History
Medical Assistant
Kern Medical Outpatient Clinic
06.2022 - 03.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared patients for Covid testing
Intervention Specialist
Child Guidance Adult Behavioral Mental Health
02.2018 - 03.2022
- Provided essential therapy and counseling to clients and family members.
- Planned counseling and parenting classes.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Offered crisis counseling and intervention at school, home and in community to support student needs.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed psychological research methods.
- Prepared accurate case history records.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students
- Offered crisis counseling and intervention at school, home and in community to support student needs
Intake Coordinator
Bakersfield Behavioral Healthcare Hospital
08.2010 - 02.2018
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Completed and filed financial documentation for accounting purposes.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Assistant
Dr. Bishai Ophthalmologist
08.2008 - 10.2009
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Dilation, eye pressure, Vision testing,
- Assisted in laser surgery
- Educated patient on contacts and eye care
- Assisted doctor at elderly homes
Medical Assistant
Dr. Madani Internal Medicine
02.2003 - 08.2008
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Tested and recorded blood glucose levels.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Education
Diploma - Medical Assisting
Concord Career Institute
High School Diploma -
Highland High School
Bakersfield, CASkills
Direct Patient Care
Basic life support
Patient care
Patient education
Problem-solving
Time management
Vital sign monitoring
Wound care
Personal hygiene assistance
Compassionate care
Trauma-informed care
Behavioral management
Medication administration
Patient assessment
Timeline
Medical Assistant
Kern Medical Outpatient Clinic
06.2022 - 03.2023
Intervention Specialist
Child Guidance Adult Behavioral Mental Health
02.2018 - 03.2022
Intake Coordinator
Bakersfield Behavioral Healthcare Hospital
08.2010 - 02.2018
Medical Assistant
Dr. Bishai Ophthalmologist
08.2008 - 10.2009
Medical Assistant
Dr. Madani Internal Medicine
02.2003 - 08.2008
Diploma - Medical Assisting
Concord Career Institute
High School Diploma -
Highland High School