Melissa Martinez
Las Vegas,NV
Summary
Versatile and achievement-oriented professional with a robust background in office administration and customer service, notably at SRU Investigations. Skilled in professional communication and recordkeeping, adept at fostering positive workplace dynamics and confidentiality. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
SRU Investigations
04.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Office Manager
ECI
09.2006 - 02.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Landscape Gardener
Mjs Landscaping Svc
04.2000 - 08.2006
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Ensured healthy lawns using proper mowing techniques that promoted turfgrass vigor while minimizing pest issues.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
Restaurant Manager
IHOP
01.1995 - 03.1999
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
High School Diploma -
Berne Knox Westerlo
Berne, NY06-1992
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Customer and client relations
- Customer Relations
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Recordkeeping
- Verbal Communication
Timeline
Administrative Assistant
SRU Investigations
04.2016 - Current
Office Manager
ECI
09.2006 - 02.2015
Landscape Gardener
Mjs Landscaping Svc
04.2000 - 08.2006
Restaurant Manager
IHOP
01.1995 - 03.1999
High School Diploma -
Berne Knox Westerlo
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