Melissa Martinez
Sanford,FL
Summary
Performance driven professional with 6+ years of customer service experience and a demonstrated leadership in team management and achieving company goals. Seeking full-time or part-time position to apply skills and drive growth.
Overview
7
7
years of professional experience
Work History
Receptionist/Front Desk
Universal Smiles Dentistry
Orange City, FL
07.2024 - Current
- Performed clerical duties including scanning, filing and organizing patient records
- Updating and maintained accurate patient charts and medical histories
- Handled inbound and outbound calls, addressing inquiries and scheduling appointments
- Managed and coordinated office schedules for multiple providers
- Delivered excellent customer service, assisting patients with dental service inquiries
- Demonstrated proficiency in carestack
- Worked closely with the dental team to ensure efficient patient flow and office operations
- Ensured patient confidentiality in accordance with HIPAA regulations
Service Department Receptionist
CHEVROLET
Sanford, FL
02.2024 - 07.2024
- Handled inbound calls from customers and assisted promptly with their needs and inquiries
- Always maintained a professional and positive attitude towards customers
- Assisted with checkout and processing payments via credit, debit, or cash
- Processed returns, issuing credits via card or cash
- Recorded customer complaints and feedback
- Scanned and closed invoices
- Created emails for advisors and managers
- Handled loaner vehicles, inspections, and paperwork
- Completed mathematics when closing out
- Maintained a safe and clean environment for customers/employees
Overnight Stocker
NEX Commissary
Honolulu, HI
07.2023 - 11.2024
- Removed all boxes and related trash from the sales floor and processed through compactors
- Scanned shelves and product cases to locate expired, outdated, and spoiled items
- Maintained a neat, organized stockroom free of hazards
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of-season merchandise and make room for new stock
- Conducted daily inventory counts and verified the accuracy of product levels
- Contributed to developing new systems and stocking procedures to improve overall stock organization and management
- Stocked shelves, racks, and cases with new or transferred merchandise
Department Lead Trainer
Hanesbrands
Rural Hall, NC
11.2019 - 07.2021
- Handled inbound and outbound calls, assisting merchants with orders, complaints, feedback, or any questions they had
- Responsible for overseeing employees' training and development activities
- Identified training needs for the organization of the company
- Developed effective employee training materials and supervised trainee's work
- Conducted a readiness assessment while maintaining and reviewing each employee's progress from start to finish of their training
- Executed company safety procedures and policy standards to ensure professional and productive work while in a safe and clean environment
Customer Service, Representative/cashier
Gammas Food
Winston-Salem, NC
08.2019 - 11.2019
- Handled inbound calls from customers and assisted promptly with their needs and inquiries
- Maintained a safe and clean environment for customers/employees
- Maintained a professional and positive attitude towards customers at all times
- Assisted with checkout processing payments via credit, debit, or cash
- Processed returns, issuing credits via card or cash
- Processed money orders for customers domestically and internationally
- Recorded customer complaints and feedback
Lead Cashier/hostess
Breakfastime
Winston-Salem, NC
11.2017 - 08.2019
- Handled inbound calls, assisting customers with reservations, orders, and inquiries
- Greeted incoming and outgoing customers
- Assisted walk-in reservations while maintaining and managing the seating chart
- Provided practical communication skills to advise customers of the wait time to be seated or for their order
- Processed payments via credit, debit, or cash
Education
High School Diploma -
Mount Tabor High School
Winston-Salem06.2018
Photography -
Career Center North Building
Winston-Salem06.2017
Skills
- Effective Communication (Verbal and Written)
- Customer Service Excellence
- Bilingual: English and Spanish
- Medical Office Support (Patient Registration, Appointment Scheduling)
- Clinical and Patient Documentation
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Phone reception and call management
- Multitasking and Time Management
- Data Entry and Typing: 30 WPM
- Patient file management and medical chart organization
- Appointment Confirmation and Coordination
- Team Collaboration and Support
- Positive attitude and friendly demeanor
- Detail-oriented and reliable
- Eager to learn and adapt
- Refund Processing and Mail Handling
- Information Processing and Problem Solving
Timeline
Receptionist/Front Desk
Universal Smiles Dentistry
07.2024 - Current
Service Department Receptionist
CHEVROLET
02.2024 - 07.2024
Overnight Stocker
NEX Commissary
07.2023 - 11.2024
Department Lead Trainer
Hanesbrands
11.2019 - 07.2021
Customer Service, Representative/cashier
Gammas Food
08.2019 - 11.2019
Lead Cashier/hostess
Breakfastime
11.2017 - 08.2019
High School Diploma -
Mount Tabor High School
Photography -
Career Center North Building
Similar Profiles
Megan WhiteMegan White
Dental Assistant at Universal Smiles DentistryDental Assistant at Universal Smiles Dentistry
Taylor Aufill, DDSTaylor Aufill, DDS
Associate Dentist at Smiles Family DentistryAssociate Dentist at Smiles Family Dentistry
Gabriela KoperczakGabriela Koperczak
Dental Assistant at Brier Creek Smiles DentistryDental Assistant at Brier Creek Smiles Dentistry