Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Martinez

Pasadena,United States

Summary

Dynamic Physical Therapist with a proven track record at Helping Hands Nursing Solution, enhancing patient mobility and satisfaction through personalized treatment plans and orthopedic rehabilitation. Skilled in case management and bilingual communication, consistently delivering exceptional customer service. Excelled in cross-functional teamwork, significantly improving therapy outcomes and operational efficiency.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

20
20
years of professional experience

Work History

Physical Therapist

Helping Hands Nursing Solution
08.2015 - Current
  • Cultivated trustful relationships with patients to achieve effective therapy outcomes.
  • Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
  • Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
  • Managed high-volume caseload and organized daily schedules of assistants and patients.
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Designed customized home exercise programs tailored to individual patient needs for continued progress outside of clinic visits.
  • Improved patient mobility by developing personalized treatment plans and monitoring progress.

Administrative Assistant

All Tex Staffing
06.2015 - 08.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Dispatch/Gate Attendant

WCW Waste Management
03.2005 - 06.2010
  • Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
  • Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
  • Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
  • Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
  • Collaborated with route managers and service departments to enhance routing efficiency.

Education

G.E..D -

George I Sanchez
Houston, TX
05.2002

Skills

  • Home exercise programs
  • Orthopedic rehabilitation
  • Balance training
  • Injury prevention
  • Case management
  • Bi - lingual
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Physical Therapist

Helping Hands Nursing Solution
08.2015 - Current

Administrative Assistant

All Tex Staffing
06.2015 - 08.2015

Dispatch/Gate Attendant

WCW Waste Management
03.2005 - 06.2010

G.E..D -

George I Sanchez
Melissa Martinez