Melissa Martinez
Mount Vernon,NY
Summary
Enthusiastic self-starter determined to advance my knowledge and further my experience in a customer-friendly field where my profound time management and ability to work well among others will be encouraged Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
Work History
Relationship Banker
Bank Of America
Yonkers, NY
11.2021 - Current
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Worked with clients to address and respond to client and partnership management issues.
- Wrote and distributed customer correspondence.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due, interest and change for customer transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled various accounting transactions.
- Conducted research, identified solutions and responded to customers within outlined service level agreements.
- Maintained, tracked and trended data for monthly reporting.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Retail Assistance Manager, Store Manager
T-mobile – Bronx
03.2017 - 11.2021
- My responsibility includes some of the following : Assist the, Assist the store manager, performing all job tasks as assigned.
- Open and Close Store Complete store opening and closing procedures multiple times per week.
- Maintain Store Appearance At all times, keeps the store organized, clean, and attractive to customers.
- Manage Staff Oversee the store sales team and other staff members.
- This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules.
- Manage Store Inventory Maintain knowledge of all products available in the store and know the store layout.
- They manage inventory by ordering new supplies as needed and maintaining order in the stock room.
- Once shipments come in, retail assistant managers place merchandise on the sales floor, add price tags, and scan items into the digital inventory system.
- They also stage store sales displays.
- Tend to Customers Greet incoming customers, answer phone calls, and address customer complaints.
- When customers are ready to check out, retail assistant managers operate the register to complete sales and collect payments.
Guest Service Agent
Hampton Inn, Square Garden
Madison
06.2015 - 03.2017
- My responsibilities include some of the following: - Greet and register incoming guests.
- Process guest folios and collect payment.
- Administer and manage cash handling responsibilities.
- Handle guest requests and concerns promptly and with courtesy.
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
- Maintain efficient and effective flow of information with guests and all internal departments.
- Handle additional duties as needed by guests or management.
- Hospitality is the relationship between the guest and the host, or the act or practice of being hospitable.
- Specifically, this includes the reception and entertainment of guests, visitors, or strangers.
- Giving every guest warm, friendly, generous to way.
Assistant Manager
Dunkin Donuts
Manhattan, NY
04.2011 - 06.2015
- Maintained a calm presence during periods of high volume sending the report Exhibited creativity when requested by patrons Maintained a clean, organized, and prepared store environment Followed all health, safety and sanitation guidelines Ensured all fulfilled orders were presentable Assisted guest with making menu choices in an informative and helpful fashion Regularly checked on guest to ensure satisfaction with each food course and beverage Routinely cleaned table linens, table settings, glassware and counters Placed and prepared food and beverage orders and severed customers Contributed to a positive team environment Managed closing duties, including restocking items and reconciliation of the cash drawer Contributed to a positive team environment opening Deports on the line order schedules making sure the job getting done Full Store inventory count.
Shift Leader
Dunkin donuts
Manhattan, NY
07.2008 - 03.2011
- Opening and closing shift, dropping shift money Tools of the Trade Use following tools:.
- Cash register equipment (POS systems, credit card scanners).
- Retail tools (pricing guns, scanning guns, antitheft tags).
Education
Pulse high school
Skills
- Order management
- Relationship building and management
- Team leadership and coaching
- Employee performance evaluations
- Training and Development
- Team Leadership
- Staff Supervision
- Maximizing Profitability
- Goals and Performance
- Customer Relations
- Team Building
- Financial services
- Banking
- Loans
- Cash Handling
- Relationship Building
- Financial Statements
- Product and Service Sales
- Customer Loan Processing
- Attention to Detail
Timeline
Relationship Banker
Bank Of America
11.2021 - Current
Retail Assistance Manager, Store Manager
T-mobile – Bronx
03.2017 - 11.2021
Guest Service Agent
Hampton Inn, Square Garden
06.2015 - 03.2017
Assistant Manager
Dunkin Donuts
04.2011 - 06.2015
Shift Leader
Dunkin donuts
07.2008 - 03.2011
Pulse high school
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