Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Melissa Martinez

San Antonio

Summary

Dynamic and results-driven professional with extensive experience at Home Depot, excelling in inventory management and shipping documentation. Proven ability to enhance productivity through effective time management and strong problem-solving skills, consistently achieving high customer satisfaction and minimizing errors in order fulfillment. Adept at operating heavy equipment and fostering a collaborative team environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Warehouse Associate

Home Depot
04.2024 - Current
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
  • Exceeded daily productivity goals through efficient task completion and strong time management skills.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
  • Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
  • Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
  • Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
  • Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
  • Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Store Manager

Five Below
03.2021 - 02.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Store Manager

Joann Fabrics
07.2013 - 08.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

High School Diploma -

South Side ISD
San Antonio, TX
06-2001

Skills

  • Heavy lifting
  • Loading and unloading
  • Pallet jacking
  • Warehouse organization
  • Order picking
  • Packaging and labeling
  • Shipping and receiving
  • Stock control
  • Picking and packing
  • Problem-solving
  • Self-motivated and disciplined
  • Warehouse safety
  • Sorting and labeling
  • Receiving and processing shipments
  • Material loading and unloading
  • Safety training
  • Material handling
  • Cleaning and organizing
  • Health and safety regulations
  • Heavy equipment operation
  • Inventory tracking
  • Shipping documentation
  • Forklift operations
  • Time management
  • Inventory management
  • Order picking and processing
  • Attention to detail
  • Clear communication
  • Punctual and dependable
  • Order fulfillment
  • Microsoft outlook
  • Microsoft Excel
  • Supply ordering
  • Cycle counting
  • Quality control
  • Cycle counts
  • Forklift operation
  • Record preparation

Accomplishments

  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Hazardous Materials Certification (HazMat) - Department of Transportation (DOT).
  • Forklift Safety and Inspector Certification - Occupational Safety & Health Administration (OSHA).

Timeline

General Warehouse Associate

Home Depot
04.2024 - Current

Store Manager

Five Below
03.2021 - 02.2023

Store Manager

Joann Fabrics
07.2013 - 08.2022

High School Diploma -

South Side ISD
Melissa Martinez