Melissa Martinez
San Antonio
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, excelling in inventory management and shipping documentation. Proven ability to enhance productivity through effective time management and strong problem-solving skills, consistently achieving high customer satisfaction and minimizing errors in order fulfillment. Adept at operating heavy equipment and fostering a collaborative team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Warehouse Associate
Home Depot
04.2024 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated forklifts to transfer inventory to and from target destinations.
- Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Store Manager
Five Below
03.2021 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Store Manager
Joann Fabrics
07.2013 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
High School Diploma -
South Side ISD
San Antonio, TX06-2001
Skills
- Heavy lifting
- Loading and unloading
- Pallet jacking
- Warehouse organization
- Order picking
- Packaging and labeling
- Shipping and receiving
- Stock control
- Picking and packing
- Problem-solving
- Self-motivated and disciplined
- Warehouse safety
- Sorting and labeling
- Receiving and processing shipments
- Material loading and unloading
- Safety training
- Material handling
- Cleaning and organizing
- Health and safety regulations
- Heavy equipment operation
- Inventory tracking
- Shipping documentation
- Forklift operations
- Time management
- Inventory management
- Order picking and processing
- Attention to detail
- Clear communication
- Punctual and dependable
- Order fulfillment
- Microsoft outlook
- Microsoft Excel
- Supply ordering
- Cycle counting
- Quality control
- Cycle counts
- Forklift operation
- Record preparation
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Hazardous Materials Certification (HazMat) - Department of Transportation (DOT).
- Forklift Safety and Inspector Certification - Occupational Safety & Health Administration (OSHA).
Timeline
General Warehouse Associate
Home Depot
04.2024 - Current
Store Manager
Five Below
03.2021 - 02.2023
Store Manager
Joann Fabrics
07.2013 - 08.2022
High School Diploma -
South Side ISD