Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Martinez

Humble

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

10
10
years of professional experience

Work History

Optometrist Assistant

Deerbrook Eyecare
Humble
10.2024 - 05.2025
  • Maintained inventory records of raw materials and finished products.
  • Performed routine maintenance and calibration of optical instruments.
  • Created detailed reports summarizing test results and analysis findings.
  • Operated a variety of machines used in the production of lenses such as edgers, polishers, bevelers, groovers.
  • Maintained a clean work environment in accordance with safety regulations.
  • Resolved customer complaints regarding product quality or service issues promptly.
  • Ensured that all safety protocols were followed while operating machinery.
  • Trained new employees on proper use of equipment and techniques.
  • Completed administrative tasks related to record keeping and documentation.
  • Obtained accurate patient histories through detailed interviews and documented information in EHR.
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.

Cashier

Shoe Dept. Encore
Humble
10.2023 - 09.2024
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.

Medical Receptionist

Baylor College Of Medicine teen clinic
Humble
04.2015 - 04.2021
  • Answered phones promptly and directed calls appropriately.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Performed data entry tasks related to billing and collections procedures.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Ordered office supplies as needed to maintain inventory levels.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.

Education

Certificate of Technical Studies - Medical Assistant

Texas School of Business
Houston, TX
09-2006

GED -

San Jacinto College
Pasadena, TX
09-2004

Skills

  • Administrative tasks
  • Patient history collection
  • Customer service
  • Data entry
  • Appointment scheduling
  • Communication skills
  • Payment collection
  • Insurance verification
  • Office administration
  • Diagnostic imaging
  • Retinal photography
  • Medical terminology proficiency
  • Patient testing
  • EKG procedures
  • Adaptability
  • Collect trash
  • Organizational skills
  • Patient discharge
  • Pre-testing procedures
  • Chart preparation
  • Patient care coordination
  • Medical record maintenance
  • Inventory management

Languages

Spanish
Limited

Timeline

Optometrist Assistant

Deerbrook Eyecare
10.2024 - 05.2025

Cashier

Shoe Dept. Encore
10.2023 - 09.2024

Medical Receptionist

Baylor College Of Medicine teen clinic
04.2015 - 04.2021

Certificate of Technical Studies - Medical Assistant

Texas School of Business

GED -

San Jacinto College

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