Melissa Martinez
Wappingers Falls
Summary
Highly motivated professional with a strong skill set and a passion for delivering exceptional customer service. Seeking an opportunity to utilize strengths in a position that values and prioritizes the needs of customers. Committed to upholding the highest standards of service excellence while leveraging expertise to contribute to the success of the organization. Eager to join a team that values customer satisfaction and offers opportunities for growth and development.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Northern Medical Group
03.2018 - Current
- Streamlined check-in by initiating courteous interactions.
- Ensured accurate follow-ups by managing appointment schedules.
- Updated electronic medical records with accurate patient data.
- Checked patient insurance coverage in advance of scheduled visits.
- Ensured prompt allocation of incoming payments to correct accounts.
- Coordinated prior authorizations for out-of-network insurance.
- Secured referrals for future appointments.
- Maintained comprehensive medical records.
- Handled incoming calls efficiently from patients.
Financial Clearance Scheduling Specialist
Health Quest Medical Practice
02.2014 - 06.2017
- Managed appointment schedules, ensuring correct departmental and time slot allocation for 13 locations.
- Streamlined patient pre-registration procedures.
- Managed comprehensive follow-ups involving patients, office staff, and colleagues regarding essential documentation.
- Operated various computer software and standard office equipment like phones and photocopiers.
Relations Associate
DOCS Medical Practice
07.2009 - 03.2012
- Verified and authorized insurance requirements.
- Entered crucial patient information, such as labs and authorizations, into the electronic medical record system.
- Organized appointment schedules following patient evaluations.
- Upheld tidiness in waiting area.
File Clerk
Westchester/Bronx OB/GYN
01.2006 - 09.2008
- Routed incoming calls to corresponding departments and staff members.
- Organized and prepared charts for incoming patients.
- Generated and printed schedules as required.
- Managed various front office responsibilities when required.
Education
Some college - Medical Management
The College of Westchester
White Plains, NYHigh school diploma -
St Raymond's academy for girls
Bronx, NY06.2003
Skills
- Organizational skills
- Communication skills
- Leadership skills
- Professional demeanor
- Compassionate care
- Adherence to policies
- Independent work
- Teamwork
- Problem solving
- Task management
- Office equipment knowledge
- Office Suite proficiency
- EMR knowledge
- HIPAA
- Insurance Verification
- Medical Records
- Office Administration
- Medical Scheduling
- Customer service
- Microsoft Office
- Hospital Experience
- Phone Etiquette
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Service Representative
Northern Medical Group
03.2018 - Current
Financial Clearance Scheduling Specialist
Health Quest Medical Practice
02.2014 - 06.2017
Relations Associate
DOCS Medical Practice
07.2009 - 03.2012
File Clerk
Westchester/Bronx OB/GYN
01.2006 - 09.2008
High school diploma -
St Raymond's academy for girls
Some college - Medical Management
The College of Westchester
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