Melissa Martinez Sosa
Smyrna,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated professional with a proactive attitude and the ability to learn quickly. Effective communication skills. Eager to contribute to a dynamic team and support office and personal goals.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Dental Assistant
Middletown Family Dentistry
Middletown, Delaware
03.2025 - 12.2025
- Assisted dentists during procedures, ensuring instruments were readily available.
- Sterilized instruments according to established guidelines and protocols.
- Supported dental hygienists during cleanings, facilitating a smooth patient experience.
- Maintained accurate patient records using dental software for efficient data management.
- Took digital X-rays of teeth using radiographic equipment.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Purchasing Agent
JP Chesapeake Management LLC
Chesapeake City, MD
02.2023 - Current
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Collaborated with other departments to ensure materials were purchased in a timely manner.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Identified opportunities for improvement in existing processes related to purchasing activities.
- Conducted market research on new products or services available from potential suppliers.
- Coordinated logistics such as transportation schedules for incoming shipments.
- Performed regular price comparisons between different suppliers for similar items.
- Prepared purchase orders and sent to distributors and suppliers.
Team Leader
SunMed Growers
Warwick, MD
12.2020 - 06.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing business needs or customer demands.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Spanish translator as well.
Housekeeper Supervisor
Holiday Inn Express Hotel Suites
Middletown , DE
10.2019 - 11.2020
- Ensured staff compliance with company policies and procedures.
- Monitored the quality of housekeeping services provided to guests.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Performed periodic inventory checks of all equipment used by housekeeping staff.
- Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
- Actively participated in educational programs related to new technologies or advancements in hospitality industry.
- Drafted reports summarizing daily activities as well as any issues identified during inspection rounds.
- Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Practiced safe work habits and wore protective safety equipment.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Inside Sales Representative/Materials Purchasing Agent
Belair Road Supply
Middletown , DE
05.2018 - 11.2020
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Assisted in resolving customer complaints in a prompt manner.
- Managed multiple sales projects simultaneously and met deadlines.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Developed relationships with key suppliers to ensure efficient resolution of problems or complaints.
- Attended trade shows and conferences in order to stay abreast of industry trends and developments.
Manager
Manhattan Bagel
Middletown , DE
04.2014 - 05.2018
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Delaware Technical Community College
DE12-2024
High School Diploma -
Queen Anne's County High School
Centreville, MD06-2011
Skills
- Bilingual (knows Spanish)
- Self-motivated
- Positive
- Confidence
- Adaptability
- Hardworking
- Good communicator
- Team player
- Always wanting to learn
Certification
- CPR Certified (BLS)
Languages
Spanish
Professional
Timeline
Dental Assistant
Middletown Family Dentistry
03.2025 - 12.2025
Purchasing Agent
JP Chesapeake Management LLC
02.2023 - Current
Team Leader
SunMed Growers
12.2020 - 06.2022
Housekeeper Supervisor
Holiday Inn Express Hotel Suites
10.2019 - 11.2020
Inside Sales Representative/Materials Purchasing Agent
Belair Road Supply
05.2018 - 11.2020
Manager
Manhattan Bagel
04.2014 - 05.2018
Delaware Technical Community College
High School Diploma -
Queen Anne's County High School