Melissa Mason
Sacramento,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Care Provider
In Home Supportive Services
01.2016 - 03.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
Salvage Specialist
Insurance Auto Auctions Inc.
02.2016 - 03.2019
- Worked with clients and visitors to accurately sort materials for further handling.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Manager
Walmart
09.2006 - 01.2016
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Science - Business Administration And Management
Sierra College
Rocklin, CA05.2024
Skills
- Meal Assistance
- First Aid Administration
- Attentive to People
- Household Management
- Strong Ethics
Timeline
Salvage Specialist
Insurance Auto Auctions Inc.
02.2016 - 03.2019
Care Provider
In Home Supportive Services
01.2016 - 03.2023
Customer Service Manager
Walmart
09.2006 - 01.2016
Associate of Science - Business Administration And Management
Sierra College
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