Melissa Massengale
Riverview
Summary
Dynamic leader with a proven track record at Purple, adept in enhancing operational efficiency and driving sales growth. Skilled in client relationships and KPI tracking, I excel in team development and performance analysis. Achieved a significant increase in customer retention through innovative loyalty programs, showcasing my ability to blend strategic decision-making with interpersonal skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Showroom Manager
Purple
02.2022 - Current
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
- Strengthened customer retention rates through a loyalty rewards program, fostering long-lasting relationships with key clients.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Provided prompt, courteous service to every individual entering showroom.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Generated personal sales to meet or exceed established sales goals.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and capitalize on emerging market opportunities.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Real Estate Agent
Keller Williams
12.2014 - Current
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Tax Preparer
Amscot Financial
02.2006 - 12.2023
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Researched complex tax issues utilizing online resources and professional tax software.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Assessed client tax situations to determine best filing options.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Store Sales Leader
ASCENA BRANDS - Justice
02.1996 - 12.2020
- Monitored KPIs regularly to identify areas for improvement and implemented corrective actions accordingly.
- Conducted regular staff meetings to keep the team informed about company updates and foster a cohesive work environment.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer engagement to drive interest and boost sales opportunities.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor Of Administration - Business Administration And Management
The University of Tampa
Tampa, FL08.2004
Associate Of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL06.1999
Skills
- Client relationships
- Purchase orders
- Client rapport
- Event planning
- Employee scheduling
- Store operations
- KPI tracking
- Performance analysis
- Interpersonal and written communication
- Brand awareness
- Staff meetings
- Budgeting and finance
- Compliance procedures
- Showroom setup
- Decision-making
- Team leadership
- Staff training
- Employee coaching and mentoring
- Team development
- Performance evaluations
- Shift scheduling
- Employee development
- Positive attitude
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Showroom Manager
Purple
02.2022 - Current
Real Estate Agent
Keller Williams
12.2014 - Current
Tax Preparer
Amscot Financial
02.2006 - 12.2023
Store Sales Leader
ASCENA BRANDS - Justice
02.1996 - 12.2020
Bachelor Of Administration - Business Administration And Management
The University of Tampa
Associate Of Arts - Business Administration And Management
Hillsborough Community College
Similar Profiles
Mackenzie MilletMackenzie Millet
Quality Inspector Team Leader at PurpleQuality Inspector Team Leader at Purple
Valentina EstiverneValentina Estiverne
Operator at PurpleOperator at Purple
Michael StearnsMichael Stearns
Production Manager at PurpleProduction Manager at Purple