Melissa Massimiano
Sacramento,CA
Summary
Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones.
Overview
13
13
years of professional experience
Work History
Account Manager
ADESA
Rio Linda, CA
01.2018 - 01.2020
- Managed high-value accounts through thorough relationship building, effective customer solutions and promoting better more efficient ways to handle daily tasks.
- Devised strategies to perform at required goal level and achieve monthly quota
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met
- Listened attentively to client feedback to create stronger relations and shape business
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
Branch Manager
Community Loans of America
Yuba City, CA
12.2010 - 01.2018
- Supervised 5 branch locations with staff of 20+; communicated job expectations and provide direction, support and motivation to team to meet agreed sales targets
- Boosted sales and customer loyalty through incentive programs
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Assessed employee performance and developed improvement plans
- Identified partnership opportunities and established favorable business connections
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Consulted customers to boost product sales and services
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set resulting in more than 5 employees moving on to management.
Assistant Branch Manager
Qc holdings
Sacramento, CA
09.2006 - 11.2010
- Supervised staff of 10; communicating job expectations and providing direction, support and motivation to team to to meet agreed sales targets.
- Demonstrated knowledge of branch financial products, loans and lines of credit , designed and developed procedures to ensure team met organizational customer services expectations resulting in annual increase of customer satisfaction by 15%
- Implemented process improvements to increase productivity.
- Completed filings and upheld strict compliance with regulatory agencies and supervisor resulting in passing all yearly state audits
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Education
High School Diploma -
Sutter County Adult Education
Yuba City, CA03.2017
Skills
- Relationship building
- Prospecting
- Product Knowledge
- Sales software proficiency
- Active listening/ great verbal communication
- Strategic Thinking
- Organization
- Time Management
- Dedicated worker with growth mindset
Timeline
Account Manager
ADESA
01.2018 - 01.2020
Branch Manager
Community Loans of America
12.2010 - 01.2018
Assistant Branch Manager
Qc holdings
09.2006 - 11.2010
High School Diploma -
Sutter County Adult Education
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