Melissa Mathis

• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Responded to inquiries from callers seeking information.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Answered multi-line phone system
• Established administrative work procedures to track staff's daily tasks.
• Provided all Human Resources responsibilities, including payroll, taxes, reports, etc.

Note: I left this job after having my son and I stayed home with for about a year.

• Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Facilitated criminal background check process for new hires.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Explained and administered medical insurance, disability and flexible spending accounts.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Union environment

• Support acquisition related actions from outside vendors and from existing contractual agreements
• Perform duties related to procurement requirements to include: Coordinating with requestors and Procurement Subcontract Administrators (SA) in preparation of services SOW’s, determining appropriate acceptance criteria, advising on pre an post-procurement lead time and documentation requirements
• Duties shall include a full range of tasks necessary to effectively plan and complete all functions to not only enter requisitions, but to monitor approval process, anticipate and answer questions concerning requirements and desired deliverables
• Complete all quality and safety related documentation and coordination with various functional Subject Matter Experts (SMEs)
• Ensure compliance with company procedures and orders
• Work closely with Supply Chain personnel to resolve questions and issues regarding asset requisitions and purchase orders
• Maintain, manage, and monitor procurements, asset inventory/tracking, planning and implementing recurring support requirements/renewals, and auditing/assessing assets to meet current and future planned acquisitions
• Maintain support contracts to ensure renewals are executed on time and expiration does not occur.
• Place new orders for asset and supply purchases.
• Work with vendors to acquire budgetary quotes.
• Resolve any issues with requisitions, purchase orders to include returns, invoices, and tracking
• Post accruals as requested
• Track and report cost savings as they occur
• Serve on the procurement process improvement teams as required
• Support reporting requirements
• Keep abreast of all procurement process requirements related to requisitions and purchase orders
• Process new software request through STARt process by procuring in OneBuy requisition entry process
• Backup for software renewals and hardware purchases
• Provide ServiceNow audits.
• Keep track of my own desktop manual for directions and information
• ServiceNow Hardware and Software Dashboard and entries
• Work in new software SAMPro once established
• Work in SAP/SAP Gui for searching and processing.
• Maintain Vendor Blocks and Compromises documentation and verification.
• Daily use of Microsoft Office programs including Outlook, Word, Excel, OneNote, etc.
• Manage information flow and communication with external/internal contacts.
• Attend/schedule daily/weekly meetings via Teams (previously Skype).
• Complete multiple tasks in a fast-paced environment, prioritize appropriately, anticipate needs and requests, and be able to meet deadlines.
• Using many of the same programs from the last position. Same company but different department.

• Supporting Mission Assurance, Y-12 Environment, Safety and Health and Transportation Safety
• Assist in many different responsibilities: Daily email correspondence via Outlook and daily use of all Microsoft Office programs
• Manage supervisor calendar, as well as set up meetings via skype or in person via Teams or Webex
• Establishing priorities and resolving scheduling of personnel, conference rooms, vehicles, and other resources
• Coordinating visits and travel according to ORNL guidelines, including reservations of conferences and domestic/international travel
• Manage information flow and communication with external/internal contacts
• Prepare a variety of written materials per company policy/guidelines
• Complete multiple tasks in a fast-paced environment, prioritize appropriately, anticipate needs and requests, and be able to meet deadlines
• Maintain DOE directives/standards and training requirements, keep up to date with all training requirements
• Create purchase requisitions and purchase orders per requests through internal OneBuy system
• Assists in special projects, resolve scheduling of personnel, conference rooms, vehicles and other resources
• Maintain and control several department SharePoint sites
• Use of CNS systems (including but limited to; OneTime, OneBuy, OneSource, SAP, Concur, WebWhos, Outlook, Visual Task Board (RAIL), Conference Room Scheduling, SharePoint, Property System (PATS), FMES, RCAM, CTS System, YAMS, and many others
• Maintain professional atmosphere and courteous manner
• Tracking of internal programs (CATS, PSA, TIMM, BOP/BAP, OPS Meeting, SOE, JHA Reports, CTS Team Meetings, etc.)
• Current Division Training Officer (DTO) for Environment, Safety & Health
• Created and maintain foreign travel checklist
• Many other tasks as requested by staff members
• Built and track Commercial Motor Vehicle (CMV) tracking system
• Process CMV inspections within the internal system (CTS-Apex)
• Built and maintain Traffic Violations database for tracking
• Prepare monthly Transportation Safety CMV metrics
• Obtained and maintain a Q-clearance

• Supporting the Macronanomaterials Group (MACRO) and the Nuclear Structure/Nuclear Astro Physics (NS/NA) Group. Also currently supporting two additional groups in Physics until a new admin can be hired
• Assist in many different responsibilities: Communications through Outlook and response to email requests and actions
• Establishing priorities and resolving scheduling of personnel, conference rooms, vehicles, and other resources
• Meetings on recurring and hiring process, including coordinating of interview schedules, site access, and onboarding, and managing agendas and seminars
• Coordinating visits and travel according to ORNL guidelines, including reservations of conferences and domestic/international travel
• Manage information flow and communication with external/internal contacts
• Manage meetings/etc. through Outlook
• Prepare a variety of written materials per company policy/guidelines
• Track CNMS user access and logistics for the group
• Maintain professional atmosphere and courteous manner
• Establish/maintain effective working relationships with internal/external staff members
• Use of ORNL systems, including PALS, PAS, RESolutions, Success Factors, Indico, Outlook calendar, SharePoint, ORNL Buy, UCAMS, TravX, eProp, etc.
• Complete multiple tasks in a fast-paced environment, prioritize appropriately, anticipate needs and requests, and be able to meet deadlines
• Maintain DOE directives/standards and training requirements, keep up to date with all training requirements
• Create purchase requisitions and purchase orders per requests
• Assist in preparing users projects/users to come on site or virtual meetings
• Many other tasks as requested by staff members

• Based on established work processes, review, log, index, distribute, maintain, retrieve, and file a wide range of project records and revision-controlled documents (e.g., drawings, specifications, supplier submittals, correspondence, material requisitions, construction work packages, change documents, etc.) in accordance with procedures, instructions, and guidelines.
• Perform accurate data entry using InfoWorks, Bechtel’s electronic document management system (EDMS).
• Assign unique document numbers to records collection based on established procedures.
• Monitor and review data entry accuracy daily, weekly and/or monthly and adhere to data entry accuracy rates as established by supervisor for assigned work tasks.
• Assist internal and external customers with questions or issues related to document numbering, work processes, electronic signatures, document legibility, etc.
• Work with project employees to ensure records are complete and accurate and compliant with procedural requirements.
• Assemble information needed to support project activities.
• Create and/or update desktop work instructions and procedures.
• Train others in the use of software applications used for document management activities.
• Perform other tasks as assigned by supervisors and managers
• Note: The reason for the short period of employment is that this type of job was not for me. It was the same thing all day long with different documents. I thrive in a multi-tasking environment.

• Supported three groups (S&I Welding Services, Pressure Vessels, Hoisting & Rigging, and NDE Inspections and Quality Assurance Coordinator as needed)
• Maintained professional relationship and/or communication with internal & external contacts
• Completed written & electronic materials
• Establishing/Managing records system (including electronic and paper filing)
• Scheduling meetings, conference rooms, and other resources for all three groups onsite/offsite
• Arranging travel and accommodations for visitors and/or staff members
• Greet and receive visitors when necessary (in person or on the phone)
• Consistent phone coverage and maintaining a professional atmosphere
• ORNL Systems used frequently: PALS (payroll software), ACTS, SafetyTalks (meeting/notes), Service Request, WebMapics (weld wire inventory software), Whos, FSC, ESS, IDMS (procedure software), LRN (training software), MET (metrology software), Marketplace, OATS (overtime/payroll software), PAS (access to site software), SMBS, ePROP (property software), TRAVx (travel software), UCAMS, SAP GUI, WebMail, EPM, SharePoint, DTS, BlueJeans, SPUDS, Software Center, Privilege Elevation Tool – Self Service, etc.
• Ordering of supplies for all groups and maintaining stock
• Prepared, edit, and review procedures, correspondence, reports and presentation materials
• Daily use of Microsoft Office Products (Word, PowerPoint, Outlook, Excel, Access, etc.)

• Hired in as part of the OAS program (ORNL temp system)
• Onboarding of internal and external US and Foreign National candidates
• Process terminations, changes, etc. to employee records
• Post, maintain, edit and close job requisitions
• Complete ORNL-281’s (Employee Status Change) as required for employee actions
• Process PCR’s (Personnel Change Request)
• Complete SPA’s (Supplemental Performance Award)
• Process Alternate Workplace Agreements in SAP Gui
• Run reports as requested by HR Managers, etc. through varies software programs
• Learn and work on most ORNL software system
• Additional responsibilities upon request
• Organized new employee orientation schedules for new hires.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

• Maintained all Human Resource responsibilities, including payroll, taxes, etc.
• Bookkeeping with QuickBooks
• Prepared, bind and distribute all training materials
• Building manager for all tenants
• Scheduling, phone coverage, email correspondence, verbal and written communication daily
• Responsible for all office/building responsibilities
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Collected test materials after assessments.
• Managed administrative tasks such as copying, filing and faxing documents.
• Handled administrative requirements, maintained records and submitted operational reports.

• Prepared and edited documents to produce precise, accurate and professional communication.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Compiled and analyzed data to produce reports.
• Monitored and tracked budgets and expenses.
• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Cross-sold insurance products to existing clients to reach sales targets.
• Utilized CRM software to manage client relationships.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Met with customers to provide information about available products and policies.
• Calculated premiums and established payment methods for sales.
• Collected premiums on or before effective date of coverage.
• Evaluated competitors' products and services to gain competitive advantage.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Assisted coworkers and staff members with special tasks on daily basis.
• Provided all Human Resources responsibilities, including payroll, taxes, etc.

• Worked well in a team setting, providing support and guidance.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Point of contact for specific franchise accounts for questions, issues or any other assistance.

• Responded to inquiries from callers seeking information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted employee with benefits such as FMLA, Short Term Disability, Long Term Disability.
• Provide new hire orientation and process new hire documents.
• Work with other Human Resources employees to assist with employee interviews and hiring.