Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Mattey

Tacoma

Summary

Resourceful and people-focused professional with extensive experience in customer service, office administration, and client relationship management. Adept at handling high-pressure situations with empathy and professionalism. Skilled in organization, communication, and problem-solving, with a proven ability to support management, coordinate operations, and foster positive client experiences. Excited to bring strong multitasking and customer care skills to an Assistant Property Manager role.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Cherokee Casino
01.2005
  • - Assisted patrons with inquiries, disputes, and service requests.
  • - Handled sensitive financial paperwork, including jackpot and claims processing.
  • - Resolved customer issues with tact and professionalism.

Certified Professional Midwife

Little Twig Midwifery
01.2014 - 01.2017
  • - Managed practice operations including scheduling, billing, and marketing.
  • - Provided professional client services requiring compassion, confidentiality, and accuracy.
  • - Coordinated with hospitals and vendors to ensure smooth transitions of care.

Operations Coordinator

Swirl
01.2007 - 01.2009
  • - Coordinated daily operations for an online merchandise company.
  • - Maintained accurate digital and physical records.
  • - Supported vendor communications and scheduling.

Licensed Esthetician & Front Desk

Berkshire Salon
01.2006 - 01.2007
  • - Managed front desk operations including appointment scheduling and confirmations.
  • - Processed payments and maintained accurate client records.
  • - Keyholder responsibilities: opened/closed facility and ensured smooth operations.

Teller

BancFirst
01.2001 - 01.2002
  • - Processed daily financial transactions, deposits, and account management.
  • - Balanced ATM and branch cash drawers.
  • - Served as branch keyholder and supported opening/closing responsibilities.

Education

Certified Professional Midwife -

Nizhoni Institute of Midwifery
01-2014

Licensed Esthetician -

Clary Sage College

Skills

  • - Customer Service & Client Relations
  • - Office & Records Management
  • - Payment Processing & Billing
  • - Scheduling & Calendar Coordination
  • - Conflict Resolution & Problem Solving
  • - Marketing & Community Outreach
  • - Microsoft Office & Digital Systems
  • - Team Collaboration & Vendor Support

Timeline

Certified Professional Midwife

Little Twig Midwifery
01.2014 - 01.2017

Operations Coordinator

Swirl
01.2007 - 01.2009

Licensed Esthetician & Front Desk

Berkshire Salon
01.2006 - 01.2007

Customer Service Representative

Cherokee Casino
01.2005

Teller

BancFirst
01.2001 - 01.2002

Certified Professional Midwife -

Nizhoni Institute of Midwifery

Licensed Esthetician -

Clary Sage College

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