Melissa Matthew

Directly responsible for overall profitability, sales, service, and financial oversight of branch. Define and implement long and short-term objectives; oversee daily operations, regulatory compliance, policy enforcement and strategic direction of New Build project activities.

• Worked alongside Market Director to facilitate Branch Manager Meetings quarterly; helping to coach and share best practices for process improvement.
• Achieved project deadlines for five banking centers by coordinating with cross-functional teams to manage performance.
• Recruited over 30 individuals and oversaw personnel to achieve performance and quality targets.
• Analyzed project performance data to identify areas of opportunity and coached individual managers on process improvement.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.

Inclusive and Innovative leader who effectively leads branch staff to exceed sales goals while delivering excellent customer service and dedicated to continuous improvement in location performance.

• Maintained over 90% in customer satisfaction score for 3 consecutive years, 2018-2020.
• Successfully attained 100% of branch commitments resulting in Performance level 1 designation for two consecutive years.
• Served on Diversity and Inclusion Committee alongside Market Directors for 2 consecutive years, delivering seminars and community service activities for over 2000 employees in New Jersey.
• Leadership Executive for NJ Volunteer Leadership Group.
• Managed two branch locations, while focused on process improvement and employee development.

Cultivate and manage new and existing client relationships of high net-worth and influence; and promote a full array of Wealth Management and Private Client banking products and services.

• Effectively managed staff of 6 employees, while simultaneously managing book of high net-worth clients during Branch Manager's absence.
• Addressed key client queries and resolved them expeditiously; promoting sustained revenue growth through client retention and leveraging of related business opportunities.
• Analyzed financial needs of clients and developed tailored strategies to meet goals.
• Maintained in-depth product and service knowledge for well-informed customer advice.