Summary
Work History
Education
Skills
Certification
Timeline
Hi, I’m

MELISSA MATTHEWS

Hope Mills,NC
MELISSA MATTHEWS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Systematic data processor with 8 years of experience in SAP. Detail-oriented Data Processor successful at fast work and multitasking with accuracy. Adept at reviewing accounts and transactions.

Work History

AmeriGas

Data Processing Specialist
10.2020 - Current

Job overview

  • Managed high-volume data processing tasks, ensuring timely completion of projects without compromising on quality.
  • Established a culture of continuous improvement within the data processing team by encouraging open communication and active participation in process enhancement initiatives.
  • Applied data validation procedures to support and enforce data integrity.
  • Compiled information and input into SAP database.
  • Utilized established methods for data processing and analysis for consistency and accuracy.
  • Collaborated with other departments to enforce data accuracy and enhance productivity.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Enhanced data processing efficiency by streamlining workflows and implementing innovative tools.
  • Developed comprehensive training materials, successfully onboarding new team members to the data processing department.

AMERIGAS

Customer Relations Representative
11.2016 - Current

Job overview

  • Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
  • Reduced response time by implementing efficient processes for handling customer requests and concerns.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.

AMERIGAS

Airborne Support Specialist, CRR
06.2018 - Current

Job overview

  • Seamlessly perform all daily duties of a Customer Relations Representative in any AmeriGas office Region wide.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
  • propane delivery and service concerns with little over sight.

PNC Bank

Teller Supervisor
01.2015 - 12.2016

Job overview

  • Supervise tellers' performance, daily activities, and daily schedules
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.

Country Inn & Suites

Guest Service Representative
01.2008 - 12.2015

Job overview

  • Guest Services
  • Acting Manager from November 2014 - January 2015
  • Promoted excellent Guest Services which led to receiving the Presidential Guest Services Award in 2009, 2010, and 2011
  • Guest Rated Number 1 Crestview, Florida hotel on Trip Advisor
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Processed guest check-ins and check-outs following procedures for fast turnover.

United States Air Force, USAF

20th Services Squadron - Administration
05.1986 - 09.1990

Job overview

  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Supported the commander and squadron in military exercises and squadron events by providing administrative and billeting support.

Education

Colorado Technical University
Online

Associates of Science in Business Administration from Business Administration

University Overview

Skills

  • Military Experience (8 years)
  • Microsoft Office
  • Quality Assurance
  • Analysis skills
  • Microsoft Excel
  • SharePoint
  • Customer service
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Leadership
  • Data management
  • Data analysis skills
  • Typing
  • Proofreading
  • Cash register
  • Conflict management
  • Administrative experience
  • Windows
  • SAP
  • Office Management
  • Communication skills
  • Employee relations
  • Front desk
  • Management
  • Computer skills
  • Data Validation
  • Data Quality Assurance
  • Data Transformation

Certification

  • NC valid Drivers license available upon hire

Timeline

Data Processing Specialist
AmeriGas
10.2020 - Current
Airborne Support Specialist, CRR
AMERIGAS
06.2018 - Current
Customer Relations Representative
AMERIGAS
11.2016 - Current
Teller Supervisor
PNC Bank
01.2015 - 12.2016
Guest Service Representative
Country Inn & Suites
01.2008 - 12.2015
20th Services Squadron - Administration
United States Air Force, USAF
05.1986 - 09.1990
Colorado Technical University
Associates of Science in Business Administration from Business Administration

Similar Profiles

CREATE PROFILE
MELISSA MATTHEWS