Melissa Matthews
Akron,OH
Summary
Dynamic sales leader with a proven track record at Paychex Inc, excelling in revenue growth and customer relationship management. Expert in leveraging sales expertise and relationship-building skills to exceed targets by over 20%. Championed cross-functional collaboration and sales team leadership, fostering a culture of achievement and client satisfaction.
Overview
21
21
years of professional experience
Work History
District Sales Manager
Paychex Inc
06.2016 - Current
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
- Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
Major Market Services Sales
Paychex Inc
06.2014 - 06.2016
- Enhanced employee engagement with targeted communication plans and initiatives.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Health & Benefits Representative
Paychex Insurance Agency
06.2012 - 07.2014
- Increased sales by identifying client needs and recommending suitable health insurance products.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Improved client retention rates by conducting policy reviews and offering options for optimal coverage based on individual needs.
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Director, Medical Malpractice Sales
The Premium Group, Inc.
04.2011 - 04.2012
- Maintained detailed records of customer information and policy sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
New Home Sales Consultant
Ryan Homes, NVR
04.2010 - 04.2011
- Generated leads by participating in industry events, networking opportunities, and utilizing social media marketing techniques.
- Created customized marketing materials highlighting unique property features that appealed to target demographics.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
- Conducted comprehensive needs assessments with prospective clients identifying their specific requirements leading to tailored property recommendations.
Personal Lines Insurance Sales Agent
Liberty Mutual Group
06.2006 - 04.2010
- Diversified product offerings through partnerships with multiple carriers, giving clients a broader range of coverage options to choose from.
- Attended industry conferences and training sessions regularly to stay current on market trends and emerging products, enhancing the ability to serve clients effectively.
- Provided exceptional customer service by resolving billing issues promptly, addressing concerns professionally, and maintaining open lines of communication with policyholders throughout the lifecycle of policies.
- Exceeded sales targets consistently through effective cross-selling and upselling strategies.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Car Salesperson
Ron Marhofer Automall
12.2003 - 06.2006
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
Bachelor of Arts - Communications
University of Akron
Akron, OH12-1999
Skills
- Sales Team Leadership
- Sales expertise
- Goals and performance
- Relationship building and management
- Customer Relationship Building
- Cross-Functional Collaboration
- Goal Setting
- Sales Presentations
- Sales Leadership
- Customer Relationship Management
- Customer Service Management
- Revenue Growth
Timeline
District Sales Manager
Paychex Inc
06.2016 - Current
Major Market Services Sales
Paychex Inc
06.2014 - 06.2016
Health & Benefits Representative
Paychex Insurance Agency
06.2012 - 07.2014
Director, Medical Malpractice Sales
The Premium Group, Inc.
04.2011 - 04.2012
New Home Sales Consultant
Ryan Homes, NVR
04.2010 - 04.2011
Personal Lines Insurance Sales Agent
Liberty Mutual Group
06.2006 - 04.2010
Car Salesperson
Ron Marhofer Automall
12.2003 - 06.2006
Bachelor of Arts - Communications
University of Akron
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