Summary
Overview
Work History
Skills
Timeline
Intern
Melissa Matthews

Melissa Matthews

Sanford,NC

Summary

Seasoned co-owner and operator at Brian K Matthews Trucking, adept in small business operations and customer relations. Demonstrated excellence in policy implementation and strategic sales approaches, enhancing customer satisfaction and operational efficiency. Proven track record in financial management and team leadership, achieving long-term business success. Skilled in fostering professional growth and maintaining high standards of service.

Overview

32
32
years of professional experience

Work History

Office/Co-Owner

Brian K Matthews Trucking
04.2016 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.

Support Staff

Parkview Retirement Village
12.2010 - 10.2017
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Assisted employees with making copies, sending faxes, and filing paperwork.
  • Enhanced customer satisfaction by providing efficient and timely support to clients.
  • Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
  • Organized and maintained filing systems to ensure easy access to important documents.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.
  • Resolved customer complaints with diplomatic and courteous communication.
  • Managed office supplies inventory, ensuring that necessary materials were always available for staff use.

Melissa’s Daycare

Self Employed
06.1993 - 06.2006
  • Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
  • Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
  • Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
  • Streamlined enrollment processes for increased efficiency and improved parent experience.
  • Coordinated field trips and special events to create memorable experiences while promoting cultural awareness among children in care.
  • Managed financial aspects of the daycare center, including budgeting, expense tracking, and payment collection from parents.
  • Stayed current on guidelines to maintain compliant program operations.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.

Skills

  • Small business operations
  • Customer Relations
  • Policy and procedure implementation
  • Sales Strategies

Timeline

Office/Co-Owner

Brian K Matthews Trucking
04.2016 - Current

Support Staff

Parkview Retirement Village
12.2010 - 10.2017

Melissa’s Daycare

Self Employed
06.1993 - 06.2006

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Melissa Matthews