Melissa Mattiace

• Increased customer and viewer engagement through 5 social media platforms.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Monitored online presence of company's brand to engage with users and strengthen customer/viewer relationships.
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
• Created and facilitated online contests to retain members and attract new members.

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• Worked alongside various doctors, case workers, and adoption specialists to ensure positive acclimation and development with adoptive parents.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Assisted with light housekeeping duties as well as maintaining household necessities.
• Worked with parents to develop and implement discipline programs to promote positive behavior.
• Identified warning signs of emotional and developmental problems in child.

• Closed out cash register and prepared cashier report at close of business, promptly resolving discrepancies in daily totals.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Managed accurate register and produced daily sales reports backing up inventory usage numbers.
• Completed regular bar inventories and daily requisition sheets and increased sales and profits.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Trained 25 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol to meet company standards.

• Coordinated team members with focus on productivity, efficiency, and enhancing customer experience while increasing customer loyalty.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Tracked staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
• Directed up to 40 employees both FOH and BOH through daily tasks and monitored performance throughout day.
• Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
• Maintained impressive accuracy of financial transactions, overseeing error-free processing of cash, check, and credit card transactions.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Orchestrated numerous private parties, special events, promotions, business meetings and formal engagements.