Melissa Maxwell
Ormond Beach,FL
Summary
CMA with 12 years of extensive expertise in healthcare, skilled in patient care, communication, and leadership. Proven track record in enhancing patient care efficiency and reducing errors in patient records. Dedicated to fostering a collaborative environment and mentoring new team members to uphold high standards of patient care. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management support experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Allervie Health
Ormond Beach, FL
06.2024 - Current
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
Certified Medical Assistant
Ohiohealth Physicians group
Lancaster, Ohio
09.2023 - 04.2024
- Collaborate with healthcare teams to streamline workflows, boosting patient satisfaction and care efficiency
- Support team members in delivering high-quality care, fostering a collaborative environment
- Ensure accurate documentation and compliance with healthcare protocols, reducing errors in patient records
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Facilitate inter-departmental communication, ensuring seamless coordination and improved patient care outcomes
- Scheduled and roomed patients efficiently, significantly reducing wait times
- Processed lab draws and cultures, ensuring timely and accurate lab results
- Executed venipuncture, EKGs, and CLIA-waived testing with precision, ensuring accurate diagnostic results.
- Maintained meticulous records of patient interactions and treatments, ensuring compliance with healthcare regulations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
CMA Level 3 Safety Champion
Ohio State University Physicians Group
Pickerington, Ohio
05.2022 - 09.2023
- Collaborate with healthcare teams to streamline workflows, boosting patient satisfaction and care efficiency
- Support team members in delivering high-quality care, fostering a collaborative environment
- Ensure accurate documentation and compliance with healthcare protocols, reducing errors in patient records
- Facilitate inter-departmental communication, ensuring seamless coordination and improved patient care outcomes
- Ensured patient safety and compliance, enhancing care standards and reducing incidents by 15%
- Scheduled and roomed patients efficiently, significantly reducing wait times
- Performed venipuncture, EKGs, and CLIA waived tests, improving diagnostic accuracy
- Processed lab draws and cultures, ensuring timely and accurate lab results
- Streamlined patient rooming and scheduling, enhancing clinic efficiency and patient satisfaction
- Managed inventory and ordered supplies, maintaining optimal stock levels and ensuring uninterrupted clinic operations
- Maintained meticulous records of patient interactions and treatments, ensuring compliance with healthcare regulations.
- Led trainings on safety initiatives and emergency management procedures.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Measured vital signs and took medical histories to prepare patients for examination.
- Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
- Coordinated fire drills on monthly basis for employees of every work shift.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace.
- Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.
- Trained new and current employees on ways to reduce incidents and eliminate hazards.
- Planned and completed detailed lectures to outline CPR course material for students.
- Followed official American Heart Association Manuals to deliver knowledgeable and relevant training to class participants.
- Implemented hands-on activities to practice CPR techniques and refine students' skills to prepare each for emergency situations.
- Taught complete requirements to help participants pass official CPR certification.
- Engaged with class members to help develop knowledge and abilities in cardiopulmonary resuscitation.
- Maintained extensive knowledge in first aid, CPR and automated external defibrillators.
- Recorded student attendance and progress during each session to identify deficiencies.
- Taught students about advanced methods of chest compressions and artificial respiration.
- Adapted teaching approaches to age, experience and ability of participants to meet course objectives.
- Promoted team atmosphere, interacting with students and staff with respect and support.
- Prepared and carried out lesson plans on daily schedule, verifying accurate and complete grade reporting.
- Coached students on respirations and presence of pulse in adults, children and infants with AHA-approved training materials.
- Set up classroom with CPR mannequins, materials and equipment to make space conducive to learning.
- Held clinical simulation projects and provided each student with individual feedback.
- Assessed students' knowledge and skills through assignments and exams.
- Instructed students in chest compression methods to restore partial flow of oxygenated blood to brain and heart.
- Passed out syllabi and informed students of course standards and learning objectives.
- Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.
Lead Certified Medical Assistant
ARBORVIEW family medicine
Lancaster, Ohio
08.2012 - 05.2022
- Collaborate with healthcare teams to streamline workflows, boosting patient satisfaction and care efficiency
- Support team members in delivering high-quality care, fostering a collaborative environment
- Ensure accurate documentation and compliance with healthcare protocols, reducing errors in patient records
- Mentor new team members, fostering a supportive environment and enhancing team performance
- Facilitate inter-departmental communication, ensuring seamless coordination and improved patient care outcomes
- Ensured patient safety and compliance, enhancing care standards and reducing incidents by 15%
- Scheduled and roomed patients efficiently, significantly reducing wait times
- Performed venipuncture, EKGs, and CLIA waived tests, improving diagnostic accuracy
- Processed lab draws and cultures, ensuring timely and accurate lab results
- Streamlined patient rooming and scheduling, enhancing clinic efficiency and patient satisfaction
- Coordinated with representatives for medication samples, improving patient access to essential treatments
- Managed inventory and ordered supplies, maintaining optimal stock levels and ensuring uninterrupted clinic operations
- Trained new employees, fostering a knowledgeable and skilled team to uphold high standards of patient care
- Maintained meticulous records of patient interactions and treatments, ensuring compliance with healthcare regulations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Organized charts, documents and supplies to maintain team productivity.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
Education
BLS instructor Certification -
American Heart Association
03-2023
BLS Provider -
American Heart Association
01-2023
Certified medical assisting -
Ohio School of Phlebotomy
Columbus, OH05-2012
Skills
- HIPAA compliance
- Hand hygiene
- Patient identification
- Communication
- Patient interaction
- Staff interaction
- EMR
- Time management
- Multi-tasking
- Patient education
- Scheduling
- Referrals
- Patient messages
- Faxing
- Scanning
- Documentation
- Charting
- Chart prep
- Provider schedules
- Medication refills
- Rooming
- Vitals
- HPI
- Medication reconciliation
- Assist exams
- Minor office surgeries
- Lab specimen collection
- Centrifuge
- CLIA waved testing
- Strep
- Flu
- Covid
- Pregnancy
- Urine microalbumin
- A1C
- Glucose testing
- Prepare cultures
- Medication preparation
- Medication administration
- Injections
- Nebulizer
- Oxygen
- Wound care
- Vision screening
- Hearing screening
- Patient samples
- Safety champion
- Temperature checks
- Expiration checks
- Safety equipment checks
- AED checks
- Crash box checks
- Walk-through checks
- Patient care coordination
- Team collaboration
- Mentoring
- Inter-departmental communication
- Training
- Certification maintenance
- ICD-10 coding
- Medical Terminology
- Inventory and supply management
- Clinical applications
- Vital Sign Monitoring
- Specimens collection and processing
- Patient documentation
- Inventory Management
- Data Entry
- Patient-focused care
- Procedure Assistance
- Patient Flow Management
- Indirect Patient Care
- Medical terminology knowledge
- Proper sterilization techniques
- Wound care and irrigation
- Compassionate
- Venipuncture and phlebotomy
- STD counseling
- First Aid
- Lab Equipment Operation
- Sterile technique
- EKG set up and monitoring
- CPR
- Respiratory equipment training
- Electrocardiography (EKG)
- Understands mobility assistance needs
- Certified in Basic Life Support (BLS)
- Equipment Sterilization
- Quick problem solver
- Communicating with patient families
- Preparing specimens and samples
- Patient Relations
- Insurance Claims
- Restocking lab supplies
- Documentation and recordkeeping
- Electronic Medical Records
- Understanding of medical laws
- General housekeeping ability
- Pulmonary function tests (PFTs)
- Lab equipment setup
Additional Information
Communication: I have experience in communicating with physicians, patients, and coworkers. Leadership: While in my almost 10 years with Arbor view family medicine I was also tasked with training new employees.
Roles And Responsibilities
- Collaborate with healthcare teams to streamline workflows, boosting patient satisfaction and care efficiency.
- Support team members in delivering high-quality care, fostering a collaborative environment.
- Ensure accurate documentation and compliance with healthcare protocols, reducing errors in patient records.
- Facilitate inter-departmental communication, ensuring seamless coordination and improved patient care outcomes.
- Ensured patient safety and compliance, enhancing care standards and reducing incidents by 15%.
- Scheduled and roomed patients efficiently, significantly reducing wait times.
- Processed lab draws and cultures, ensuring timely and accurate lab results.
- EMR Epic and Aprima.
- Streamlined patient rooming and scheduling, enhancing clinic efficiency and patient satisfaction.
- Executed venipuncture, EKGs, and CLIA waived testing with precision, ensuring accurate diagnostic results.
- Coordinated with representatives for medication samples, improving patient access to essential treatments.
- Managed inventory and ordered supplies, maintaining optimal stock levels and ensuring uninterrupted clinic operations.
- Trained new employees, fostering a knowledgeable and skilled team to uphold high standards of patient care.
- Maintained meticulous records of patient interactions and treatments, ensuring compliance with healthcare regulations.
References
- Missy Brown, OhioHealth, Office manager Melissa.Brown@Ohiohealth.com, 740-407-7318
- Kendra Long, OSUP, Office managerKendra.Long@osumc.edu, 419-889-8366
- Amanda Horn, Arbor View, OSUP, Veterans Affairs,APRN-CNP amandahorn77@icloud.com, 740-438-0134
- Jason Montgomery, Arbor View, PA-C Jason.Montgomery@avfm.org, 740-974-9252
Timeline
Certified Medical Assistant
Allervie Health
06.2024 - Current
Certified Medical Assistant
Ohiohealth Physicians group
09.2023 - 04.2024
CMA Level 3 Safety Champion
Ohio State University Physicians Group
05.2022 - 09.2023
Lead Certified Medical Assistant
ARBORVIEW family medicine
08.2012 - 05.2022
BLS instructor Certification -
American Heart Association
BLS Provider -
American Heart Association
Certified medical assisting -
Ohio School of Phlebotomy