Melissa May
Summary
Experienced with managing office operations, coordinating logistics, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
26
26
years of professional experience
Work History
Office Administrator
Royal Air Conditioning And Heating, Inc.
09.2022 - Current
- Coordinates communication between departments, facilitating collaboration, information sharing, ensuring efficient workflow and adherence to organizational policies.
- Oversees scheduling of meetings and client appointments, optimizing time management for staff.
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedites invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and chasing receivables.
- Drafts and submits comprehensive permit applications, ensuring all documentation meets regulatory standards.
- Ensures timely payment of fees for permits and licenses, as well as, acting as a liaison between clients to schedule necessary inspections in order to close out permits.
Barista
Starbucks
04.2022 - 11.2023
- Greeted and assisted customers while taking beverage and food orders at front register and in drive-thru window.
- Maintained high attention to detail and accurately created hot and cold drinks.
- Performed required daily tasks, such as, re-stocking, cleaning, washing dishes to keep restaurant clean and tidy.
Perishables Import Account Representative
Geodis
10.2021 - 03.2022
- Served as customer service liaison between companies, service providers and U.S. government agencies while managing questions, complaints, requests, and tracking.
- Opened import files, entered data and documents, and processed Customs and other government agency entries for clearance of goods into the United States.
- Ensured accurate and timely delivery of freight to client
- Knowledge of CargoWise system for imports
Cruise Operations Coordinator
Agility Logistics
01.2021 - 07.2021
- Was Key Account Manager and liaison for Disney Cruise Lines.
- Coordinated and managed European road freight, import LCL and FCL ocean freight, air freight and all courier shipments for four of their cruise ships and their vendors.
International Sales Manager
Agility Fairs & Events
08.2007 - 12.2020
- Developed relationships with potential clients to improve business growth.
- Collaborated with overseas offices to make strategic sales decisions.
- Motivated operations staff to follow up on quotes and achieve sales goals in a timely manner.
- Established, improved, and reinforced document management systems.
- Liaised with customers, management, and sales team to better understand customers’ needs and recommend appropriate solutions.
- Created and implemented a sales status SOP that was adopted worldwide.
- Administered sales for over two hundred shows annually.
Project Coordinator
Agility Fairs & Events
10.2004 - 01.2007
- Handled all facets of freight forwarding, air, ocean and domestic for exhibition clients around the world.
- Provided quotations to multiple trade shows globally.
- Traveled on-site to shows and represented Agility USA to our colleagues and customers.
- Assisted and guided clients with their international shipping paperwork.
- Oversaw all of the financials, including paying vendors, billing clients and collecting revenue.
Office Manager
Wachovia Corporation, D.B.A. Hawkaire
09.1999 - 05.2003
- Managed office for flight operations staff of fifty-one people.
- Facilitated communication between passengers, flight deck, and cabin crew prior to and during flight to promote smooth operations.
- Answered all incoming phone calls and developed friendly rapport with callers while answering questions and making recommendations.
- Arranged administrative logistics of event planning of two on-site conference rooms, including event booking, catering and fee collection.
- Reconciled airline receipts and maintenance flight hours for six private aircraft.
Education
Bachelor of Arts - International Business
Lenoir-Rhyne University
Hickory, NCBachelor of Arts - French
Lenoir-Rhyne University
HickorySkills
- MS Office proficient
- CargoWise
- Customer relationship management (CRM)
- International sales management
- Logistics management
- Time management
- Office administration
- Verbal communication
- French
- Document management
- QuickBooks bookkeeping
Timeline
Office Administrator
Royal Air Conditioning And Heating, Inc.
09.2022 - Current
Barista
Starbucks
04.2022 - 11.2023
Perishables Import Account Representative
Geodis
10.2021 - 03.2022
Cruise Operations Coordinator
Agility Logistics
01.2021 - 07.2021
International Sales Manager
Agility Fairs & Events
08.2007 - 12.2020
Project Coordinator
Agility Fairs & Events
10.2004 - 01.2007
Office Manager
Wachovia Corporation, D.B.A. Hawkaire
09.1999 - 05.2003
Bachelor of Arts - International Business
Lenoir-Rhyne University
Bachelor of Arts - French
Lenoir-Rhyne University