Melissa Mayberry
Phoenix,AZ
Summary
Experienced Customer Service Professional offering over 15 years of diversified experience in customer service, security, sales and forex trading. Who is dedicated to achieving customer satisfaction, while meeting and surpassing company standards.
Overview
9
9
years of professional experience
Work History
Funded Forex Trader
Blue Guardian
09.2023 - Current
- Successfully manage funded trading accounts ranging from [$50,000 to $100,000], ensuring compliance with rigorous risk management protocols and achieving targeted profit objectives.
- Consistently deliver monthly returns exceeding firm benchmarks while maintaining strict adherence to profitability and drawdown parameters.
- Actively monitor global economic events to anticipate market volatility and adjust strategies accordingly.
- Analyze market trends using technical and fundamental analysis to identify high-probability trade setups across forex, commodities, and indices.
Customer Service Representative
Aston Carter
07.2023 - 01.2024
- Support inbound calls for live orders for DoorDash’s partner Merchants and Customers
- Managed escalated customer complaints with professionalism, while maintaining sales retention level of 90% or higher, monthly
- Utilized CRM tools to track customer interactions and sales performance, optimizing strategies for higher conversion rates
- Increased average order value by 25% through effective upselling strategies, contributing to a 15% increase in overall sales revenue
Funded Forex Trader
My Forex Funds
07.2020 - 07.2023
- Managed funded trading accounts ranging from [$50,000 to $300,000], adhering to strict risk management guidelines and profit objectives.
- Delivered consistent profits by adhering to strict money management rules and maintaining emotional discipline during volatile markets.
- Achieved consistent monthly returns of 15% or higher, surpassing firm benchmarks for profitability and drawdown limits.
- Developed and refined trading strategies using advanced tools and platforms, including MetaTrader 4/5 and TradingView.
Customer Care Associate
Magellan Health
11.2018 - 08.2020
- Answer high call volume
- Identify customer overall needs, questions and or concerns in a timely and efficient manner
- Provide accurate answers and solutions to customer queries
- Submit request for Prior Authorization services and check status of existing pre-auth services
- Manage care for varies healthcare plan types such as Commercial, Medicare and Medicaid
Client Specialist, Customer Service & Fraud Claims Associate
Bloomingdales
10.2015 - 11.2018
- Responsible for engaging with an upscale client base via telephone, email, and live chats
- Placing orders, suggestive selling and problem solving
- Utilize independent and empowered decision-making skills to assist customers
- Review, investigate, and determine the action to be taken for all data in fraud ques for clients
- Perform outbound calls to verify customer identity and credit accuracy
- Answer and resolve incoming calls regarding billing inquiries such as payments and returns
- Utilize multiple software and systems to execute daily tasks
Education
GED -
Elgin Community College
01.2013
Medical Assistant -
Olympia College
01.2005
Skills
- Skilled problem solver
- Strong Verbal & Written Skills
- Active listening
- Cooperation & Teamwork
- Exceptional leadership, hard-working
- Dedicated and loyal colleague
- Fast learner who enjoys working in a fast-paced environment and thrives on a challenge
Technical Profile
- Active Directory
- PowerPoint
- Outlook
- Excel
- Microsoft Word
- Sales Force
- Zendesk
- Genesys
- Forex
Timeline
Funded Forex Trader
Blue Guardian
09.2023 - Current
Customer Service Representative
Aston Carter
07.2023 - 01.2024
Funded Forex Trader
My Forex Funds
07.2020 - 07.2023
Customer Care Associate
Magellan Health
11.2018 - 08.2020
Client Specialist, Customer Service & Fraud Claims Associate
Bloomingdales
10.2015 - 11.2018
Medical Assistant -
Olympia College
GED -
Elgin Community College
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