Melissa M Bikas
Hoschton,GA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Salon Manager
Wisteria Salon And Spa
07.2012 - 12.2020
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Achieved personal sales goals by upselling products to meet individual needs.
- Managed cash flow, business transactions, banking and accounting processes.
- Promoted business through marketing initiatives and use of social media.
Officer Manager and Reception
Simply Massage
03.2018 - 08.2018
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drafted invoices for completed work.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Cashier Manager
Kmart Corporation
02.2009 - 08.2010
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Cosmetology License - Cosmetology
Kenneth Shuler School of Cosmetology
Greenville, SC05.2012
Skills
- Operational Efficiency
- POS Inventory System Operation
- Shift Management
- Industry Standards
- Assignment Schedules
- Resource Utilization
Timeline
Officer Manager and Reception
Simply Massage
03.2018 - 08.2018
Salon Manager
Wisteria Salon And Spa
07.2012 - 12.2020
Cashier Manager
Kmart Corporation
02.2009 - 08.2010
Cosmetology License - Cosmetology
Kenneth Shuler School of Cosmetology
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