Summary
Overview
Work History
Education
Skills
Timeline
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Melissa McAfee

Uhrichsville,OH

Summary

Developed key skills in high-paced hospitality settings, focusing on customer satisfaction and team leadership. Demonstrated success in managing staff and ensuring smooth operations. Seeking to transition into new field, leveraging expertise in service management and team coordination.


Positive and compassionate personality, with deep understanding of needs of individuals requiring personal care. Knowledge of basic healthcare practices and proficiency in assisting with daily living activities, including bathing and meal preparation. Committed to enhancing quality of life for clients by providing supportive and empathetic care.

Overview

4
4
years of professional experience

Work History

FOH Manager, Server

Timi's Cafe Twin City
04.2024 - 11.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.

FOH Manager, Head Server

Waters Edge Kitchen and Bar
03.2021 - 11.2023
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Maximized table turnover rate through effective floor plans and strategic server assignments.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.

Personal Care Nursing Assistant

Union Hospital
08.2021 - 11.2022
  • Improved patient comfort by providing personalized care and attention in daily activities.
  • Monitored vital signs and reported changes or concerns promptly to nursing staff for timely intervention.
  • Contributed to a clean and safe environment by performing light housekeeping tasks in the patient''s living area.
  • Maintained patient hygiene by assisting in bathing, grooming, and dressing tasks.
  • Supported nurses during shift transitions by providing comprehensive patient updates and assisting in the handoff process when necessary.
  • Assisted patients with meal preparation and feeding, accommodating dietary restrictions when necessary.

Education

Customer Service & Retial -

Buckeye Career Center
New Philadelphia, OH
03-2024

High School Diploma -

Harrison Career Center
Cadiz, OH
05-2017

Skills

  • Scheduling staff
  • Complaint handling
  • Marketing support
  • Guest relations
  • Promotional events
  • Conflict resolution
  • Policy enforcement
  • Training and mentoring
  • Team building
  • Health and safety regulations
  • Staff motivation
  • Staff supervision
  • POS system operations
  • Employee scheduling
  • Patient care
  • Bathing assistance
  • Vital signs monitoring
  • Confidentiality and privacy
  • Dressing assistance
  • Personal hygiene assistance
  • Bedside manner
  • Toileting assistance
  • Patient observation
  • Medical terminology
  • Client transportation
  • Certification in CPR and first aid

Timeline

FOH Manager, Server

Timi's Cafe Twin City
04.2024 - 11.2024

Personal Care Nursing Assistant

Union Hospital
08.2021 - 11.2022

FOH Manager, Head Server

Waters Edge Kitchen and Bar
03.2021 - 11.2023

Customer Service & Retial -

Buckeye Career Center

High School Diploma -

Harrison Career Center

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Melissa McAfee