Melissa McAlister
Littleton,CO
Summary
Dynamic leader with a proven track record at Grasons, adept in team leadership and conflict resolution. Excelled in staff development and customer service, enhancing team efficiency and maintaining a positive brand image. Skilled in sales techniques and time management, consistently achieving company goals through strategic task delegation and effective coaching.
Overview
7
7
years of professional experience
Work History
Manager
Grasons
Littleton, CO
08.2024 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Cook/Infant Teacher
Kiddie Academy
Littleton, CO
08.2021 - 05.2023
- Received and stored food and supplies.
- Requested supplies and equipment orders, explaining needs to managers.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Adhered to food safety standards when storing and preparing foods.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Dressed children and changed diapers.
- Developed daily routines for naps and meals that were appropriate for each individual child's needs.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Cashier/Customer Service Cashier
Happy Hound wine and liquor
Littleton, CO
05.2019 - 08.2021
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Offered customers carry-out service at completion of transaction.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally in accordance with company policy.
House Cleaner
Cottage Care
Littleton, CO
05.2018 - 05.2019
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Cleaned homes following specific and detailed protocols and requests.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Transported trash bags to designated outdoor receptacles for disposal.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
Education
Some College (No Degree) - Clinical Psychology
Metropolitan State University of Denver
Denver, COSkills
- Verbal and written communication
- Team leadership
- Task delegation
- Clear communication
- Conflict resolution
- Customer service
- Sales techniques
- Staff development
- Coaching and mentoring
- Time management
Timeline
Manager
Grasons
08.2024 - Current
Cook/Infant Teacher
Kiddie Academy
08.2021 - 05.2023
Cashier/Customer Service Cashier
Happy Hound wine and liquor
05.2019 - 08.2021
House Cleaner
Cottage Care
05.2018 - 05.2019
Some College (No Degree) - Clinical Psychology
Metropolitan State University of Denver
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