Melissa McArthur
Rockwall,Texas
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Insurance Adjuster
USAA
10.2021 - 09.2023
- Examined claims forms and other records to determine insurance coverage
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Investigated and assessed damage to property and reviewed property damage estimates
- Analyzed information gathered by investigations to report findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
- Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
- Facilitated communication between parties involved in claims disputes, mediating conflicts to reach mutually beneficial resolutions.
Library Assistant
Southern Plains Library System
03.2019 - 10.2021
- Organized library shelves, materials and equipment in clear, alphabetized order
- Handled check-in and check-out process of library books and materials at circulation desk
- Placed books on proper shelves when returned to circulation
- Located library materials, resources and technologies to fulfill patron requests
- Gained strong understanding of various methods for cataloging books and other materials
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Assisted patrons with printing and copying according to personalized requirements.
Insurance Claims Investigator
Assurant
08.2018 - 02.2019
- Interviewed claimants and witnesses to gather factual information
- Examined photographs and statements
- Researched claims and incident information to deliver solutions and resolve problems
- Handled complaints and grievances using negotiating and problem-solving skills.
- Reduced fraudulent claims by diligently conducting thorough investigations and identifying inconsistencies in reports.
- Streamlined claims investigation process by implementing effective time management strategies and organizing case files.
- Increased client satisfaction by providing timely updates on the progress of claims investigations.
Education
Bachelor of Science - Information Technology
Cameron University
Lawton, OK05.2022
Associate of Science - Nursing
Western Oklahoma State College
Altus, OK05.2015
Associate of Science - Practical Nursing
Southwest Technology Center
Altus, OK02.2010
Skills
- Accounts Payable and Accounts Receivable
- Medical Terminology
- Communication
- Time Management
- Microsoft Word
- Data Analysis
- Professionalism
- Report Writing
- Technical Knowledge
- Organizational Skills
- Interpersonal Skills
Timeline
Insurance Adjuster
USAA
10.2021 - 09.2023
Library Assistant
Southern Plains Library System
03.2019 - 10.2021
Insurance Claims Investigator
Assurant
08.2018 - 02.2019
Bachelor of Science - Information Technology
Cameron University
Associate of Science - Nursing
Western Oklahoma State College
Associate of Science - Practical Nursing
Southwest Technology Center
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