Summary
Overview
Work History
Education
Skills
Timeline
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Melissa McCall-Chandler

Avon Park ,FL

Summary

Strong work ethic, positive and energetic, resourceful, experienced and detail oriented offering expertise in customer service, travel coordination and file management. with strong organizational skills all while handling multiple projects simultaneously with a high degree of accuracy.




































































Overview

30
30
years of professional experience

Work History

Senior Account Specialist

Capital One
03.2018 - Current
  • Improved client satisfaction by delivering tailored financial solutions and maintaining strong relationships.
  • Streamlined account management processes for increased efficiency and productivity.
  • Enhanced customer retention by addressing concerns promptly and providing proactive support.
  • Implemented innovative techniques for monitoring and analyzing key account metrics, driving continuous improvement.
  • Negotiated favorable contract terms, securing long-term client commitment and loyalty.
  • Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
  • Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.

Personal Assistant to the Owner

Heritage Ag, Emerald Island Turf, South Florida So
06.1994 - Current
  • Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
  • Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
  • Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
  • Optimized time management for the owner with effective calendar organization and event coordination.
  • Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
  • Promoted a positive company image by representing the owner with professionalism during interactions with clients.
  • Ensured optimal resource allocation by coordinating staff schedules and delegating tasks as necessary.
  • Safeguarded sensitive information through meticulous maintenance of confidential files and records.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Displayed absolute discretion at handling confidential information.
  • Sourced and ordered office equipment and supplies.
  • Answered high volume of phone calls and email inquiries.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled incoming and outgoing mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Massage Therapy License - Massage Therapy

Alpha School of Massage
Port Saint Lucie, FL
10.2000

High School Diploma -

John Carroll Highschool
Ft. Pierce, FL
05.1994

Skills

  • Organizational skills
  • Attention to detail
  • Performance metrics
  • Multitasking
  • Conflict resolution
  • Outgoing/personable
  • Problem solving
  • Adaptability
  • Decision making
  • Time management
  • Travel arrangements and coordination
  • Discretion and confidentiality
  • Event planning
  • Excellent communication

Timeline

Senior Account Specialist

Capital One
03.2018 - Current

Personal Assistant to the Owner

Heritage Ag, Emerald Island Turf, South Florida So
06.1994 - Current

Massage Therapy License - Massage Therapy

Alpha School of Massage

High School Diploma -

John Carroll Highschool

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Melissa McCall-Chandler