Melissa McClendon
Fort Walton Beach
Summary
Dynamic and detail-oriented professional with a proven track record at CenterWell Home Health, excelling in customer service and data management. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proficient in Forcura and HomeCare Homebase, demonstrating adaptability and strong organizational skills.
Overview
13
13
years of professional experience
Work History
Care Mgmt Support
CenterWell Home Health
06.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications, currently using Forcura and HomeCare Homebase.
- Managed and organized documents for data entry tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Corrected data entry errors to prevent duplication or data degradation.
- Assisted with developing data entry processes.
Sales Representative
Angel Care Home Health
09.2012 - 04.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted detailed market analysis to guide development of sales strategies.
Education
Bachelor of Science - Health Administration
The University of West Florida
Pensacola, FL05-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Computer skills
Timeline
Care Mgmt Support
CenterWell Home Health
06.2016 - Current
Sales Representative
Angel Care Home Health
09.2012 - 04.2016
Bachelor of Science - Health Administration
The University of West Florida
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