Melissa McComas
Summary
I've been in the gaming industry for over 20+ years. I've held many hats on my journey to better myself with knowledge and grow to where I can run my own department one day.
Overview
23
23
years of professional experience
Work History
Executive Gaming Host
MGM Northfield Park
05.2021 - Current
- Greet hosted and non-hosted players and help with any issues that may arise on property
- Offer tickets to shows and games off and on property to qualifying players
- Book cross-property bookings for players at other MGM properties
- Offer food comps/freeplay to players based off of loss on current day of play
- Help with promotions when needed
- Answer questions about promotions, tier levels, reward points, etc.
- Reach out to inactive players by phone calls, texts, emails and/or letter to drive in business
Gaming Host
Mountaineer Race Track And Resort
12.2018 - 05.2021
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Reached out to inactive players to drive business by letters, calls
- Issued food comps to players based of off loss day of play (slots and tables)
- Booked hotel rooms for players (and non hosted players) and made dinner reservations at LBV
- Helped the Promotions team when needed
- Answered questions pertaining to player accounts
- Called players for VIP events (car drawings, NYE dinner/bookings) to drive business
Gaming Ambassador
Mountaineer Race Track And Resort
03.2016 - 12.2018
- Answered phone calls and took messages for the hosts
- Issued food comps for players (slots and tables) based on loss/win day of play
- Answered questions pertaining to accounts
- Made phone calls to players when we had a Player Development promotions to bring in top level players
Cage Vault Supervisor
Mountaineer Race Track And Resort
04.2007 - 03.2016
- My role as a supervisor was to make sure the cashiers followed policies pertaining to Title 31.
- To help cashiers balance out their drawers and to help with Tito tickets, checks, and chips to obtain more moneys for their drawers
- Balance out a safe containing anywhere from $300,000 to $1,000,000 daily (if a call off happened, then we would have to run two rooms and balance out safes up to $2,000,000).
- Helped run the window to get the line down or so a cashier could do a buy/have break
- Balanced out TicketMaster draw when selling tickets for the Harv and lottery tickets
Floor Attendant/ Floor Attendant Supervisor
Mountaineer Race Track And Resort
10.2001 - 04.2007
- To fill hoppers when machines ran empty
- Made change when needed
- Fixed hopper jams, paper jams, bill jams, reel tilts and other machine work
- Handled hand pays and/or jackpots
- As a supervisor, I balanced a coin safe up to $100,000 daily
- Printed out hand pays from the money dispenser when employee window wasn't available
- Sometimes had to run more than one section if call offs
Education
No Degree - Computer Office Assistant
Ohio Valley Business College
East Liverpool08.1999
No Degree -
Kent State University- East Liverpool Branch
East Liverpool08.1998
High School Diploma -
East Liverpool High School
East Liverpool, OH05.1998
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Phone Etiquette
Accomplishments
Won "Employee of The Month" back in 2017 due to my dedication and willing to go over and beyond for my department.
Timeline
Executive Gaming Host
MGM Northfield Park
05.2021 - Current
Gaming Host
Mountaineer Race Track And Resort
12.2018 - 05.2021
Gaming Ambassador
Mountaineer Race Track And Resort
03.2016 - 12.2018
Cage Vault Supervisor
Mountaineer Race Track And Resort
04.2007 - 03.2016
Floor Attendant/ Floor Attendant Supervisor
Mountaineer Race Track And Resort
10.2001 - 04.2007
No Degree - Computer Office Assistant
Ohio Valley Business College
No Degree -
Kent State University- East Liverpool Branch
High School Diploma -
East Liverpool High School