Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Melissa McCord

Oakfield,Tennessee

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Alorica
09.2021 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Assistant Manager/Cashier

Ragans Convenience Store
06.2005 - 09.2021
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Education

South Side High School

Skills

  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Credit Card Payment Processing
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Alorica
09.2021 - 12.2022

Assistant Manager/Cashier

Ragans Convenience Store
06.2005 - 09.2021

South Side High School

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