Melissa McCormack
Holly Springs,NC
Summary
Motivated professional with strong leadership skills and problem-solving abilities. Skilled at planning and executing projects and able to learn new information quickly to maximize contributions and respond to changing business preferences. Desire to apply expertise to a new role and make a lasting positive impact on business operations. Able to work well in collaborative environments. Focused, hardworking and reliable.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
ABF Freight
Bay Shore, NY
04.2024 - 07.2025
- Supervised daily operations and workflow for freight transportation processes.
- Coordinated schedules and assignments for team members across multiple shifts.
- Collaborated with management to develop operational strategies for efficiency improvements.
- Provided support to other departments as needed to meet organizational goals.
- Resolved customer inquiries and issues related to freight services promptly.
Operations Supervisor
ABF Freight
Albany, NY
05.2023 - 04.2024
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Ensured compliance with all safety regulations in the workplace.
- Provided support to other departments as needed to meet organizational goals.
- Supervised warehouse activities such as loading and unloading freight onto inbound and outbound trailers to be distributed.
Clerk
ABF Freight
Bay Shore, NY
02.2022 - 05.2023
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
Support Associate- Merchant
Macy's
Huntington Station, NY
10.2015 - 12.2021
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Negotiated prices, discount terms and transportation arrangements with suppliers.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Criminal Justice: Law Enforcement Technology
SUNY Farmingdale
Farmingdale, NY05.2020
Certification - Medical Assisting
Barry Tech
Westbury, NY06.2015
Associate of Science - Magnetic Resonance Imaging
Pulse Radiology Institute
Skills
- Microsoft Office (Word, Excel, Outlook)
- Leadership
- Multitasking
- Working collaboratively
- Project planning
- Communication
- Problem resolution
- Time management
Professional References
Patricia Boer
Merchandise Team Manager- Macy's
180 Walt Whitman Rd, Huntington Station, NY 11746
Boerpatty@yahoo.com
(631) 487-6961
Lindsay Maurio
Operations and Visual Manager- Macy's
180 Walt Whitman Rd, Huntington Station, NY 11746
Lindsaymaurio@gmail.com
(631) 697-6770
Stephen Boser
Service Center Manager- ABF Freight
270 Skip Ln, Bay Shore, NY 11706
sboser@abf.com
(215) 896-9022
Nancy Ferguson
Clerk- ABF Freight
270 Skip Ln, Bay Shore, NY 11706
nferguson@abf.com
(516) 404-7904
Timeline
Operations Supervisor
ABF Freight
04.2024 - 07.2025
Operations Supervisor
ABF Freight
05.2023 - 04.2024
Clerk
ABF Freight
02.2022 - 05.2023
Support Associate- Merchant
Macy's
10.2015 - 12.2021
Bachelor of Science - Criminal Justice: Law Enforcement Technology
SUNY Farmingdale
Certification - Medical Assisting
Barry Tech
Associate of Science - Magnetic Resonance Imaging
Pulse Radiology Institute