Summary
Overview
Work History
Education
Skills
Websites
Career Experience
Timeline
AdministrativeAssistant
Melissa McCoy

Melissa McCoy

Florence,MS

Summary

Learning & Development Professional Profile Learning is my passion. Designing, developing, and delivering engaging, learner centric programs is what I do. Changed behavior through adoption of practices, skills, principles, or knowledge gained through participation in these programs is my goal. A Certified Professional in Talent Development (CPTD) with stellar record of extensive research, understanding, and application of adult learning facilitation methods, delivery modalities and curriculum development. Record of accomplishment using consultative and problem-solving skills to identify training needs, recommend training solutions, and develop complete technical and non-technical training programs that support business strategy while fulfilling the needs of learners. Credible history of employee development resulting in progressive career advancement, evaluating employee performance, and rectifying crucial behavioral issues through the development of practical training solutions. Proven ability to write technical documents that are accurate and easily understood by all readers.

Overview

19
19
years of professional experience

Work History

Owner

THE HEIRLOOM FLEA MARKET & VENDOR MALL
05.2023 - Current
  • Started new business; created vendor contracts; hired and trained staff; manage daily bookkeeping operations and bi-monthly vendor payments.

Contractor/Instructor/Instructional Designer II

CLARITY CONSULTANTS
08.2023 - 12.2023
  • Designed, devised and virtually delivered employee Performance and Development Review course for managers and employees
  • Converted instructor led course to e-Learning course
  • Scheduled participant ls and tracked completion in LMS.

Contractor/IT Training Specialist

THE FOUNTAIN GROUP/McKINSEY & CO.
03.2023 - 04.2023
  • Created a train the trainer module to support the change management of the new ERP system (SAP S4HANNA) including: facilitator materials, change management communication tools, instructional handouts and slide deck
  • Also designed and created leadership development e-learning and virtual learning course for financial accounting personnel.

Contractor/Sr. Training & Development Specialist

PTS ADVANCED/DELEK US HOLDINGS, INC.
06.2022 - 12.2022
  • Created learning content to support the implementation of a new ERP system (SAP S4HANNA)
  • Collaborated with subject matter experts (SMEs) to extract knowledge, skills, and best practices and translate that information into easily transferable learning content including: instructor led courses, facilitator materials, virtual learning courses, eLearning courses, simulations, business processes, standard operating procedures and instructional handouts
  • Lead corporate change management program for launch of the new ERP system
  • Lead virtual learning sessions to announce the new system features and “what’s in it for me” for selected departments and super users.

Contractor/Training Specialist

PLANET FORWARD/ENTERGY
04.2022 - 05.2022
  • Administered and facilitated: Foundation Leadership Program (FLP) and Advanced Leadership Program (ALP); a nomination based hi-potential leadership program: RISE Emerging Leadership Program; and MARC labor relations class
  • Content included virtual and in person sessions
  • This contract was ended early due to a redesign of the annual budget
  • It was determined that these programs would be outsourced on an as needed basis.

Instructor/Instructional Designer

ACCENTCARE
09.2020 - 04.2022
  • Managed multiple high-profile learning development and change management programs with short deliverable timelines
  • Designed, developed and facilitated interactive and engaging training programs for classroom, virtual classroom delivery, online and self-paced learning
  • Designed and developed professional development courses, certification programs and supporting materials
  • Wrote, edited and formatted documentation and materials needed for each program including: facilitator scripts/guide, training manuals, storyboards, service guides, help documentation, tutorials, webinars, videos, process maps, standard operating procedures, business processes, and other training media as needed
  • Established instructional design and development standards for all existing and future training materials that support continued quality, speed of delivery, and learning reinforcement
  • Delivered on all stages of a project from start-up to finish within the established timeframes and simultaneously managed several projects to successful completion
  • Created and maintained knowledge base to house all training material, SOP documentation and business practices and processes utilizing KnowledgeOwl
  • Created and maintained SharePoint sites as needed to house department training materials, department contacts and other assets as needed
  • Delivered multiple virtual learning sessions to scheduling personnel on how to use the tools as needed.

Mill Learning Leader

INTERNATIONAL PAPER, INC.
11.2019 - 09.2020
  • Responsible for implementation, continuous evaluation, and improvement of the employee training program at the facility location
  • Ensured consistency of the training program and alignment with site goals and enterprise training standards
  • Served as the primary contact and Change Management Champion for the Global Manufacturing Training Team and other IP location Learning Leaders
  • Provided oversight for the Mill training program and guidance to the Lead Team, department management and Department Learning Leaders
  • Drove changes and improvements through systems and instilled training as a core value
  • Served as LMS Administrator for all mill learning
  • Created and conducted Agile learning programs
  • Due to COVID all learning was developed for virtual learning delivery.

Sr. Training Specialist/Instructor

ENTERGY SERVICES, INC.
08.2014 - 09.2019
  • Created electrical lineman training curriculum, meter services training curriculum and gas services curriculum to include: eLearning prerequisite and continuing education courses
  • Comprehensive instructor led courses that encompassed: hands on simulated training, testing, and videos; facilitator guides; student guides; job aids; process guides; illustrated presentations; graphic design of schematics and components
  • Qualification exams and performance-based skills testing
  • LMS administration including creating learning curriculums and qualification pathways
  • Earned promotion to Senior Training Specialist for exceptional leadership and innovative techniques
  • As a Sr
  • Training Specialist: Established departmental processes and procedures to streamline efficiencies and boost productivity
  • Created and led change management plans
  • Initiated training sessions for new L&D employees and conducted on-the-job training in L&D methods, theory, application as well as wide variety of computer programs
  • Developed and facilitated job/task/skills analysis, process mapping and created Standard Operating Procedures
  • Conducted training gap analysis/needs assessment for 1200 first line supervisors across four states
  • Designed, developed and delivered Train the Trainer course to senior manager and above level employees; conducted pilot program and launched First Line Supervisor Training Program
  • Reviewed and assigned company wide requests for technical training/curriculum development utilizing appropriate SAT process based on learner needs and corporate expectations.

Assistant Vice President of Training & Development

MAGNOLIA FCU
03.2005 - 08.2014
  • Constructed an all-inclusive, hands-on role specific career path program to include new hires, existing staff, and leadership
  • Monitored employee progress through the program, conducted ongoing training and coaching, and administered certification testing when warranted
  • Developed and delivered required annual compliance and regulatory training, presenting complex regulatory principals in a manner that was easily understood by all employees
  • Established organizational processes, standard operating procedures
  • Developed service and sales incentive program to increase product knowledge, increase product utilization and increase loan production
  • Served as technical writer/for all credit union documentation to include: Creating and editing all deposit account contracts, forms, applications and documents required for credit union operations
  • Proofreading and editing all correspondence to credit union members(customers) to ensure compliance with state and federal regulations prior to dissemination.

Education

Master of Business Administration (MBA) -

BELHAVEN UNIVERSITY
01.2014

Bachelor of Science (BS) in Management (Honors Graduate) -

BELHAVEN UNIVERSITY
01.2004

Skills

  • Project Management
  • Instructional Design
  • Leadership Development
  • E-Learning Design & Development
  • Process Mapping
  • Instructing/Teaching
  • Learning Management Systems
  • Change Management
  • Training Facilitation & Delivery
  • Technical Writing/SOP Writing
  • Performance Management
  • Budget Administration
  • Strategic Planning & Analysis
  • Agile Learning Programs
  • Technical Writing
  • SumTotal
  • MyLearning
  • Success Factors- LMS
  • Articulate 360: Storyline, Quiz Maker, Rise
  • WellSaid
  • Knowledge Owl
  • Camtasia
  • Corel Draw
  • Adobe Photoshop
  • Adobe Premiere
  • Microsoft: Word, Excel, PowerPoint, OneDrive, Access, SharePoint, Teams
  • WebEx/WebEx Training
  • SAP Enable Now
  • Regulatory Compliance
  • Business Management
  • Business Launch
  • Business Development
  • Staff Management
  • Team Oversight
  • Operations Management
  • Staff Hiring
  • Marketing
  • Talent Development
  • Strategic Planning
  • Small Business Operations
  • Verbal and Written Communication
  • Employee Development
  • Human Resource Management
  • Capital Pursuit
  • Consulting
  • Contract Management
  • Budgeting and Forecasting
  • Staff Training
  • Human Resources
  • Leadership Abilities
  • Marketing Strategy
  • Creative Thinking
  • Inventory Management
  • Employee Training
  • Talent Allocation
  • Team Collaboration and Leadership
  • Coaching and Mentoring
  • Sales Development
  • Process Improvement
  • Issue Resolution
  • Public Speaking
  • Start-Up Operations
  • Vendor Relationship Management
  • Policies and Procedures Development
  • Work Planning and Prioritization

Career Experience

  • Contractor/Instructor/Instructional Designer II, 08/2023, 12/2023, CLARITY CONSULTANTS, Remote, Designed, devised and virtually delivered employee Performance and Development Review course for managers and employees. Converted instructor led course to e-Learning course. Scheduled participant ls and tracked completion in LMS.
  • Owner, 05/2023, present, THE HEIRLOOM FLEA MARKET & VENDOR MALL, Crystal Springs, MS, Started new business; created vendor contracts; hired and trained staff; manage daily bookkeeping operations and bi-monthly vendor payments.
  • Contractor/IT Training Specialist, 03/2023, 04/2023, THE FOUNTAIN GROUP/McKINSEY & CO., Remote, Created a train the trainer module to support the change management of the new ERP system (SAP S4HANNA) including: facilitator materials, change management communication tools, instructional handouts and slide deck. Also designed and created leadership development e-learning and virtual learning course for financial accounting personnel.
  • Contractor/Sr. Training & Development Specialist, 06/2022, 12/2022, PTS ADVANCED/DELEK US HOLDINGS, INC., Remote, Created learning content to support the implementation of a new ERP system (SAP S4HANNA). Collaborated with subject matter experts (SMEs) to extract knowledge, skills, and best practices and translate that information into easily transferable learning content including: instructor led courses, facilitator materials, virtual learning courses, eLearning courses, simulations, business processes, standard operating procedures and instructional handouts. Lead corporate change management program for launch of the new ERP system. Lead virtual learning sessions to announce the new system features and “what’s in it for me” for selected departments and super users.
  • Contractor/Training Specialist, 04/2022, 05/2022, PLANET FORWARD/ENTERGY, Jackson, MS/Hybrid, Administered and facilitated: Foundation Leadership Program (FLP) and Advanced Leadership Program (ALP); a nomination based hi-potential leadership program: RISE Emerging Leadership Program; and MARC labor relations class. Content included virtual and in person sessions. This contract was ended early due to a redesign of the annual budget. It was determined that these programs would be outsourced on an as needed basis.
  • Instructor/Instructional Designer, 09/2020, 04/2022, ACCENTCARE, Remote, Managed multiple high-profile learning development and change management programs with short deliverable timelines. Designed, developed and facilitated interactive and engaging training programs for classroom, virtual classroom delivery, online and self-paced learning. Designed and developed professional development courses, certification programs and supporting materials. Wrote, edited and formatted documentation and materials needed for each program including: facilitator scripts/guide, training manuals, storyboards, service guides, help documentation, tutorials, webinars, videos, process maps, standard operating procedures, business processes, and other training media as needed. Established instructional design and development standards for all existing and future training materials that support continued quality, speed of delivery, and learning reinforcement. Delivered on all stages of a project from start-up to finish within the established timeframes and simultaneously managed several projects to successful completion. Created and maintained knowledge base to house all training material, SOP documentation and business practices and processes utilizing KnowledgeOwl. Created and maintained SharePoint sites as needed to house department training materials, department contacts and other assets as needed. Delivered multiple virtual learning sessions to scheduling personnel on how to use the tools as needed.
  • Mill Learning Leader, 11/2019, 09/2020, INTERNATIONAL PAPER, INC., Vicksburg, MS, Responsible for implementation, continuous evaluation, and improvement of the employee training program at the facility location. Ensured consistency of the training program and alignment with site goals and enterprise training standards. Served as the primary contact and Change Management Champion for the Global Manufacturing Training Team and other IP location Learning Leaders. Provided oversight for the Mill training program and guidance to the Lead Team, department management and Department Learning Leaders. Drove changes and improvements through systems and instilled training as a core value. Served as LMS Administrator for all mill learning. Created and conducted Agile learning programs. Due to COVID all learning was developed for virtual learning delivery.
  • Sr. Training Specialist/Instructor, 08/2014, 09/2019, ENTERGY SERVICES, INC., Clinton, MS, Created electrical lineman training curriculum, meter services training curriculum and gas services curriculum to include: eLearning prerequisite and continuing education courses. Comprehensive instructor led courses that encompassed: hands on simulated training, testing, and videos; facilitator guides; student guides; job aids; process guides; illustrated presentations; graphic design of schematics and components. Qualification exams and performance-based skills testing. LMS administration including creating learning curriculums and qualification pathways. Earned promotion to Senior Training Specialist for exceptional leadership and innovative techniques. As a Sr. Training Specialist: Established departmental processes and procedures to streamline efficiencies and boost productivity. Created and led change management plans. Initiated training sessions for new L&D employees and conducted on-the-job training in L&D methods, theory, application as well as wide variety of computer programs. Developed and facilitated job/task/skills analysis, process mapping and created Standard Operating Procedures. Conducted training gap analysis/needs assessment for 1200 first line supervisors across four states. Designed, developed and delivered Train the Trainer course to senior manager and above level employees; conducted pilot program and launched First Line Supervisor Training Program. Reviewed and assigned company wide requests for technical training/curriculum development utilizing appropriate SAT process based on learner needs and corporate expectations.
  • Assistant Vice President of Training & Development, 03/2005, 08/2014, MAGNOLIA FCU, Jackson, MS, Constructed an all-inclusive, hands-on role specific career path program to include new hires, existing staff, and leadership. Monitored employee progress through the program, conducted ongoing training and coaching, and administered certification testing when warranted. Developed and delivered required annual compliance and regulatory training, presenting complex regulatory principals in a manner that was easily understood by all employees. Established organizational processes, standard operating procedures. Developed service and sales incentive program to increase product knowledge, increase product utilization and increase loan production. Served as technical writer/for all credit union documentation to include: Creating and editing all deposit account contracts, forms, applications and documents required for credit union operations. Proofreading and editing all correspondence to credit union members(customers) to ensure compliance with state and federal regulations prior to dissemination.

Timeline

Contractor/Instructor/Instructional Designer II

CLARITY CONSULTANTS
08.2023 - 12.2023

Owner

THE HEIRLOOM FLEA MARKET & VENDOR MALL
05.2023 - Current

Contractor/IT Training Specialist

THE FOUNTAIN GROUP/McKINSEY & CO.
03.2023 - 04.2023

Contractor/Sr. Training & Development Specialist

PTS ADVANCED/DELEK US HOLDINGS, INC.
06.2022 - 12.2022

Contractor/Training Specialist

PLANET FORWARD/ENTERGY
04.2022 - 05.2022

Instructor/Instructional Designer

ACCENTCARE
09.2020 - 04.2022

Mill Learning Leader

INTERNATIONAL PAPER, INC.
11.2019 - 09.2020

Sr. Training Specialist/Instructor

ENTERGY SERVICES, INC.
08.2014 - 09.2019

Assistant Vice President of Training & Development

MAGNOLIA FCU
03.2005 - 08.2014

Master of Business Administration (MBA) -

BELHAVEN UNIVERSITY

Bachelor of Science (BS) in Management (Honors Graduate) -

BELHAVEN UNIVERSITY
Melissa McCoy