Melissa McCoy
Weatherford,TX
Summary
Dynamic host and cashier with over 13 years of experience in fast-paced dining environments. Known for exceptional multitasking abilities and fostering a welcoming atmosphere. Committed to improving customer satisfaction and operational efficiency through teamwork and effective communication.
Overview
2027
2027
years of professional experience
Work History
Host/ Cashier
Antonio's Mexican Restaurant
09.2013 - Current
- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Trained new hosts on procedures, enhancing team efficiency and customer satisfaction.
- Collaborated with kitchen staff to communicate guest needs and special requests effectively.
- Monitored waiting lists and provided accurate wait time estimates to guests.
- Resolved guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Implemented process improvements that streamlined host workflows, reducing wait times for guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Brookshire Grocery
2011 - 2013
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit payments while ensuring security protocols.
- Resolved customer complaints effectively to promote satisfaction and loyalty.
- Collaborated with team members to manage inventory restocking efficiently.
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Sales Cashier/Barista
Weatherford Regional Medical
2007 - 2011
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area, contributing to a welcoming environment.
- Operated point-of-sale systems, demonstrating proficiency in transaction processing and inventory control.
- Collaborated with team members to streamline checkout procedures, improving service speed during peak hours.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Developed strong product knowledge, enabling effective recommendations tailored to individual customer needs.
- Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
- Provided exceptional service through active listening skills, understanding customer preferences and requirements before making suggestions or processing purchases.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
American Home School
Chicago, ILNo Degree - Basic
Central Texas College
BurnetSkills
- POS software
- Booking management
- Multitasking
- Guest relations
- Seating arrangements
- Front of house organization
- Customer service
- Team collaboration
- Table management
- Booking oversight
- Host station efficiency
- Digital reservation systems
- Telephone reception
Accomplishments
- Trained and mentored [number] employees.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Host/ Cashier
Antonio's Mexican Restaurant
09.2013 - Current
Cashier
Brookshire Grocery
2011 - 2013
Sales Cashier/Barista
Weatherford Regional Medical
2007 - 2011
High School Diploma -
American Home School
No Degree - Basic
Central Texas College