Melissa McCumbers
General Manager Food Service
Southport,United States
Summary
Highly motivated,adaptable professional with a willingness to learn. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
Work History
General Manager
Loulou's Waterfront Restaurant
Supply, NC
01.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Analyzed sales data to identify opportunities for growth.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Organized promotional events such as special menus or discounts in order to attract more customers.
Service Manager/Bartender Shift Manager
Lazy Turtle Bar & Grille
Oak Island, NC
04.2022 - 12.2022
- Created a culture of positivity, responsibility and collaboration, through effective and persuasive communication
- Industry awareness, attention to detail, marketing and sales of product
- Increased sales and customer churn through professional, friendly relationships while meeting and anticipating their needs
- Deescalation, conflict resolution and problem solving
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Social Worker Case Manager
WV Department of Health and Human Resources
Sutton, WV
01.2010 - 05.2014
- Interviewed clients individually and in family groups to determine services to best address specific needs
- Provided accessible, intergraded, comprehensive quality services for WV families to aid in enhancing and improving their quality of life
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Collaborated with multidisciplinary team of mental health case managers
- Acted as consultant to community programs by interpreting regulations and policies.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Education
MBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH12.2024
Bachelor of Science - Criminal Justice/ Sociology
Glenville State University
Glenville, WV04.2008
Skills
- Excellent verbal and written communication
- Documentation and Reporting in a timely and efficient manor
- Teamwork, Collaboration and Professionalism
- Great at Interpersonal Relationships and Problem Resolution
- Data Entry and Analysis, Business Analysis and Reporting
References
References available upon request.
Timeline
General Manager
Loulou's Waterfront Restaurant
01.2023 - Current
Service Manager/Bartender Shift Manager
Lazy Turtle Bar & Grille
04.2022 - 12.2022
Social Worker Case Manager
WV Department of Health and Human Resources
01.2010 - 05.2014
MBA - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Criminal Justice/ Sociology
Glenville State University
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