Melissa McDaniel
El Paso,TX
Summary
Dynamic professional eager to leverage a strong work ethic and adaptability in a new career path. Demonstrates exceptional interpersonal skills and a commitment to enhancing customer experiences. Proven ability to master new skills quickly and work effectively in independent settings.
Overview
16
16
years of professional experience
Work History
Customer Service Sales Representative
aucera
El Paso, Texas
03.2009 - 01.2012
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
Fulfillment and Guest Service Expert
Target Corporation
El Paso, TX
10.2012 - Current
- Processed payments for goods and services purchased by guests.
- Resolved guest complaints promptly and professionally while maintaining a positive attitude.
- Handled cash register transactions accurately and efficiently.
- Trained new employees in customer service protocols and operational procedures.
- Assisted guests with check-in and check-out procedures, including providing directions to nearby attractions.
- Provided excellent customer service by responding quickly to guest requests or concerns.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted customers with product selection and order placement.
- Processed incoming orders accurately and efficiently.
- Managed returns and exchanges according to company policy.
- Resolved customer inquiries in a prompt and professional manner.
- Organized warehouse items for easy retrieval during order fulfillment process.
Education
High School Diploma -
Abeka Correspondence Academy
El Paso, Texas05-2006
Skills
- Positive Interpersonal Skills
- Global Awareness
- Dependable and responsible
- Customer service
- Multitasking
- Social perceptiveness
- Collaboration
- Analytical
- Verbal communication
- Written communication
- Calm under pressure
- Decision-making
Affiliations
- Microsoft excel training
- basic computer knowledge
- multitasker
- team effort and customer needs on mind
Timeline
Fulfillment and Guest Service Expert
Target Corporation
10.2012 - Current
Customer Service Sales Representative
aucera
03.2009 - 01.2012
High School Diploma -
Abeka Correspondence Academy
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