Melissa McDaniel-Brooks
Omaha,NE
Summary
Seasoned Registered Nurse offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
14
14
years of professional experience
Work History
Telehealth Triage Nurse
LifeHealth LLC
02.2023 - 11.2023
- Counseled patients via telephone according to established guidelines and protocols.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
Triage \Endo \Telehealth
Sanford Health
08.2015 - 11.2017
- Updated patient charts using EPIC electronic charting with data such as medications to keep records current and support accurate treatments
- Organized and managed care of patients undergoing various therapies and procedures, including EGD and Colonoscopy procedures
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
- Provided direct patient care, stabilized patients and determined next course of action
- Adhered to strict safety measures by carefully determining proper dosages before administering medications
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records
- Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms
- Performed triage on telephone and walk-in patients and determined severity of injuries and illnesses
- Provided telephone and telehealth triage up to 100 calls a day
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
Breast Center Staff Nurse
Altru Health System
04.2015 - 08.2015
- Gathered patient health data through interviews and observation, documenting data in electronic records using EPIC.
- Scheduled ultrasound and stereotactic biopsies.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, specimen collection and assisted with biopsies.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Assisted physicians in biopsies by keeping instruments sterilized and maintaining inventory.
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
- Identified learning needs of patients and families and responded with advocacy and health education.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Office Nurse
Sanford Health Walk In Clinic
08.2011 - 11.2013
- Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
- Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Evaluated patient histories, complaints and current symptoms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Registered Nurse- Floor Nurse Oncology
Sanford Hospital
06.2009 - 08.2011
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Cultivated warm and compassionate atmosphere for patients receiving chemotherapy, wound care and in infusion treatment facility.
- Counseled patients and provided listening ear and emotional support.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Education
Bachelor of Science - Nursing
Medcenter One College of Nursing
North Dakota2009
Associate of Science - Nursing
Bismarck State College
North Dakota2007
Skills
- Strong Decision-making
- Multi-tasking
- Effective written and verbal communication
- Teamwork
- Flexible
- Organized
- Good rapport with patients
- Telehealth
- Detail orientated
- Triage
- Prior Authorization
- Discharge planning
- Self motivated
- Excellent clinical judgment
- Positive attitude and empathetic
- Epic, Teams, Excel, Word, EMR
- Time Management
Licenses
Registered in the state of Nebraska (compact state), #93912 Minnesota #226493-8, BLS expires in 2025, Alaska #210993, California #95339093, Connecticut #210292, District of Columbia #RN500012053, Hawaii #113097, Illinois #041549014, Michigan #4704406188, Nevada #868761, New York #902549, Oregon #10012328, Rhode Island #RN77825
Timeline
Telehealth Triage Nurse
LifeHealth LLC
02.2023 - 11.2023
Triage \Endo \Telehealth
Sanford Health
08.2015 - 11.2017
Breast Center Staff Nurse
Altru Health System
04.2015 - 08.2015
Office Nurse
Sanford Health Walk In Clinic
08.2011 - 11.2013
Registered Nurse- Floor Nurse Oncology
Sanford Hospital
06.2009 - 08.2011
Bachelor of Science - Nursing
Medcenter One College of Nursing
Associate of Science - Nursing
Bismarck State College
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