MELISSA MCDERMOTT

SENIOR OPERATIONS EXECUTIVE with 20 years of executive experience in developing and executing strategies to enhance operational efficiency, boost revenue, and elevate customer satisfaction in demanding industries. Charismatic servant leader with an entrepreneurial, empowering leadership style focused on building collaborative and motivated teams. Experienced performance driver, translating strategy into planned action measurable by KPIS, using lean principles to drive results.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Empowered cultural change in an expanding Urgent Care environment resulting in the highest patient satisfaction and lowest clinician and staff turnover in the organization's history, while overseeing a $33 million growth budget.

Leader in the design, operations and oversight of the first and largest COVID vaccine clinic in Oregon, including leading 150 national guard members. The clinic administered over 200,000 vaccines before disbanding.

Developed clinical improvements at Orchid Health including achieving PCPCH 5-Star status and using innovative strategies to improve population health and CCO metrics.

Leader in all aspects of growth and expansion of a network of nonprofit clinics, including community support, branding, partnership opportunities, business line expansions, facilities expansions, strategic funding opportunities and community identity

Developed clinical improvements at Orchid Health including achieving PCPCH 5-Star status and using innovative strategies to improve population health and CCO metrics.

Leader in all aspects of growth and expansion of a network of nonprofit clinics, including community support, branding, partnership opportunities, business line expansions, facilities expansions, strategic funding opportunities and community identity

• SG Foundation -Board Consultant (2013 – Present)
• Serendipity Center – Board Member (2018 – 2021)

• Vision setting and initiative: I am someone who seeks out opportunity and acts thoughtfully without needing to wait for instruction. Able to see and communicate the big picture in an inspiring way while determining opportunities and threats through comprehensive analysis of current and future trends. I am willing to roll up your sleeves and get the work done while also setting organizational strategy.
• Managing via systems: I recognize and appreciate that growing organizations use systems to grow their effectiveness. I know what good business systems look like, and have experience building them.
• Management for results: I have proven experience, thoughtful and confidence to work with on multiple projects with myriad stakeholders and cross-functional teams simultaneously. I have the thoughtfulness and confidence to lead large projects and to break goals into manageable objectives and to meet them on schedule.
• Compelling communication: I am an empathetic and charismatic leader with excellent written and verbal communication skills. I have a demonstrated ability to build and maintain trust-based relationships with diverse stakeholders.
• Hit-the-ground-running/ Adaptability: I move quickly and drive progress without being abrasive. I feel comfortable defining new deliverables and processes in a rapidly-changing work environment and can cope effectively with complexity and change. I will remain focused in the face of pressure, deliver against timelines, not intimidated by tasks/time limitations.
• Collaborative leader with exceptional relationship-building skills across diverse stakeholders and cross-functional teams. Proven ability to establish quick and effective connections, coupled with active listening, empathy, clear communication and a commitment to building trust through consistent follow-through.
  

In my role as Board Consultant to the SG Foundation, I have had the pleasure and responsibility of visiting, evaluating, reporting and making grant recommendations for projects helping the poorest of the poor across the world. The SG foundation uses these recommendations to make grant to programs across the world. As a former entrepreneur, I am able to quickly adapt to any situation and use my business and communication skills to communicate effectively to multiple, diverse stakeholders.

My role at Santa Barbara Neighborhood Clinics included grant writing, donor relationships building, experience in finding common ground between multiple stakeholders. I also presented to the board monthly and met directly with donors and community members, and presented ideas and concepts in engaging presentations. I developed and administered nonprofit programs directly and gained a lot of understanding of the needs of the underserved as well as the importance of creating culturally sensitive and inclusive programs that help people help themselves by engaging them directly.

Non-Profit Accomplishments:

Increased access to care for low income families in Santa Barbara, by 17,000 lives, by expanding clinics, adding services and streamlining operations.

Led Multiple grant making trips in Cuba, Mexico and South America, resulting in multiple grant awards benefitting the poorest of the poor.

Designed and implemented multiple community health projects supported through fundraising, and grant writing which resulted in multi-million dollar grants for the organization. Personally, wrote multiple large grant proposals and was responsible for the administration of all funds awarded.