Hi, I’m
Melissa McDonough
Londonderry,NH
Summary
Confident department supervisor with exemplary communication and leadership skills. Successful leader with more than 20 years of management experience. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Current student pursuing Bachelor's of Science in Business with a concentration in Human Resources Management.
Overview
30
years of professional experience
Work History
The Home Depot IncNashua, NH
Department Supervisor
02.2022 - Current
Job overview
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Used POS register system to ring up customer purchases, process payments and issue receipts.
- Communicated with customers about credit card and protection plan offerings, including policies, restrictions and refund policies.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Evaluated company department goals and objectives with reference to sales revenue and profit targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Provided coaching and mentoring support to team members.
- Resolved customer complaints in a timely manner.
- Analyzed data to identify areas of improvement within the department.
- Ensured compliance with all safety regulations across the department.
- Facilitated communication between management, staff, and customers.
- Collaborated with other departments to coordinate activities and resolve issues.
- Established goals for each team member and monitored progress towards those objectives.
- Trained employees on new processes or procedures as needed.
- Evaluated current systems and identified opportunities for streamlining processes.
- Organized special events or meetings related to the department's activities.
- Investigated potential problems or discrepancies reported by team members.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Managed inventory levels of supplies required for daily operations.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Trained and mentored new associates on department policies and procedures.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Performed opening and closing duties as part of management team and handled cash management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Managed daily operations, ensuring efficient workflow and productivity.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
Raytheon TechnologiesAndover, MA
Assembler C
03.2020 - 04.2023
Job overview
- Positioned and aligned components to complete accurate assembly work.
- Reviewed project specifications and documentation to understand task and deadline requirements.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Checked parts against stock lists, blueprints and material specifications to comply with standards.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
- Interpreted prints, drawings and sketches.
- Stored and disposed of hazardous materials to prevent environmental contamination and injury.
- Completed component assembly with minimal supervision, meeting project expectations.
- Assessed work for errors or compliance issues and made corrections and modifications when necessary.
United States Postal Service, USPSTewksbury, MA
Lead Sales Associate
03.2015 - 03.2020
Job overview
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Monitored performance of sales team and implemented improved methods where needed.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Created eye-catching merchandise displays to entice customers into store.
- Scanned and bagged items and operated cash register to check out store patrons.
- Coached other employees in effective customer service and successful selling techniques.
- Checked store shelves and restocked products from inventory in back room.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Listened to customer needs to identify and recommend optimal shipping selections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Reset store displays for special events and seasonal merchandise changes.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Raytheon Andover, MA
Facilities C
07.2012 - 02.2015
Job overview
- Checked common areas and conference rooms regularly to verify cleanliness and order.
RaytheonAndover, MA
Material Handler C
08.2013 - 09.2014
Job overview
- Logged unit quantities and entered data into inventory database.
- Observed inventory allocation to maintain material needs and production deadlines.
- Protected company inventory by maintaining and organizing storage areas.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Attached documents such as PO receipts, packing slips and bill of lading to outbound shipments.
McDonald's RestaurantMany Cities, Massachusetts And New Hampshire
Restaurant Manager
03.1995 - 05.2012
Job overview
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Supervised staff preparing and serving several meals per day.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Ordered food products, kitchen equipment and food service supplies.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Business/Human Resources Management
05-2027
University Overview
- Concentration in Human Resources Management
- 4.0 GPA
- Member of National Society of Leadership and Success, 2021
Home Depot UniversityAtlanta, GA
Diploma from Department Supervisor Advanced Development
06-2024
Home Depot UniversityAtlanta, GA
Diploma from Department Supervisor Advanced Development
01-2024
McDonald's CorporationMassachusetts
Diploma from Advanced Operations Course
08.2001
McDonald's CorporationMassachusetts
Diploma from Restaurant Leadership Practices Course
08.2001
McDonald's CorporationMassachusetts
Diploma from Intermediate Operations Course
05.1999
McDonald's CorporationMassachusetts
Diploma from Basic Management Course
04.1999
McDonald's CorporatonMassachusetts
Diploma from Basic Operations Course
07.1998
Winnisquam Regional High SchoolTilton, NH
High School Diploma
06.1997
Skills
- Accuracy
- Background in shipping and receiving
- Customer service best practices
- Organization and prioritization
- Full service restaurant background
- Hiring and training
- Customer-oriented
- Supervisory skills
- Stable work history
- Adaptable
- Labor and food cost control
- Sales transaction processing
- POS system expertise
- Accurate cash-handling
- Inventory oversight
- Customer care
- Mentoring and training
- Tactful conflict resolution
- Merchandise displays
- Payment processing
- Staff training and motivation
- Food safety and sanitation
- Opening and closing procedures
- Processing payments
- Team member motivation
- Management
- Hospitality
- Customer Service
- Scheduling
- Employee retention
- Orientation
- Basic computer skills
- Organization
- Strong communication skills
- Time management
- Leadership skills
- Leadership competency
- Sales Growth
- Workplace Safety
- Multi-tasking mastery
- Problem-Solving
- Customer Relations
- Staff Supervision
Timeline
Department Supervisor
The Home Depot Inc
02.2022 - Current
Assembler C
Raytheon Technologies
03.2020 - 04.2023
Lead Sales Associate
United States Postal Service, USPS
03.2015 - 03.2020
Material Handler C
Raytheon
08.2013 - 09.2014
Facilities C
Raytheon
07.2012 - 02.2015
Restaurant Manager
McDonald's Restaurant
03.1995 - 05.2012
University of Phoenix
Bachelor of Science from Business/Human Resources Management
McDonald's Corporation
Diploma from Advanced Operations Course
McDonald's Corporation
Diploma from Restaurant Leadership Practices Course
McDonald's Corporation
Diploma from Intermediate Operations Course
McDonald's Corporation
Diploma from Basic Management Course
McDonald's Corporaton
Diploma from Basic Operations Course
Winnisquam Regional High School
High School Diploma
Home Depot University
Diploma from Department Supervisor Advanced Development
Home Depot University
Diploma from Department Supervisor Advanced Development
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