Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Mcdonough

Richmond,KY

Summary

Customer-focused professional with a strong commitment to delivering exceptional service and improving customer satisfaction. Proven ability to address concerns effectively and drive positive outcomes through analytical thinking and creativity. Experienced in fast-paced environments, skilled in manual labor, equipment operation, and maintaining organized workspaces. Motivated individual eager to contribute to team success and support organizational goals with a strong work ethic and adaptability.

Overview

3
3
years of professional experience

Work History

Manager

McTribe
Richmond, KY
09.2022 - Current
  • Implemented quality control measures to uphold company standards.
  • Oversaw marketing initiatives, boosting brand awareness and sales.
  • Assigned tasks based on skill levels to maximize team performance.
  • Recruited and trained qualified candidates for open positions.
  • Conducted interviews and provided input to HR on hiring decisions.
  • Developed strategies to enhance customer satisfaction and loyalty.
  • Produced timely reports detailing project activities and outcomes.
  • Streamlined communication channels to improve decision-making speed.

Education

GED -

Penn Foster Career School
Scranton, PA
02-2017

Skills

  • Quality control and assurance
  • Marketing strategy development
  • Team performance optimization
  • Candidate recruitment and selection
  • Customer satisfaction enhancement
  • Project reporting and analysis
  • Communication improvement strategies
  • Data analysis and interpretation
  • Conflict resolution techniques
  • Employee training and development
  • Time management skills
  • Sales enhancement strategies
  • Task delegation and coordination
  • Strategic planning and execution
  • Performance evaluation methods
  • PPE compliance and safety
  • Data entry accuracy
  • Customer relations management
  • Task prioritization skills
  • Microsoft Office proficiency
  • Positive and friendly demeanor
  • Project planning and execution
  • Team building activities
  • Planning and organization skills
  • Public speaking proficiency
  • Data management systems
  • Adaptability and flexibility in tasks
  • Team management strategies
  • Effective communication skills
  • Calmness under pressure situations
  • Training and development programs
  • Social perceptiveness in interactions
  • Decision-making capabilities

Timeline

Manager

McTribe
09.2022 - Current

GED -

Penn Foster Career School

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