Melissa McDougle
Pearl River,LA
Summary
Conscientious Unit Director proudly offering over 23 years of vast experience managing healthcare facilities and strong knowledge. Substantial experience managing cardiology, wound care and step-down nursing staff. Organized, outgoing, empathetic and energetic with excellent verbal and written communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unit Director-Wound & Ostomy Care
Ochsner Health
05.2023 - Current
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities. Filled all staff wound & ostomy positions and Operations Coordinator position.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Collaborated to obtain new beds and mattresses.
- Initiated the wound care nurses to work on Saturdays to help with ostomy teaching and facilitate wound care consults.
- Met with all wound cares for rapport and relationship building.
- Weekly touch base meetings with the team for communication efforts and team building
- Quarterly luncheons for team building.
- Managed budgets effectively, identifying cost-saving measures without compromising patient care quality or staff morale.
Unit Director-Cardiology Stepdown Unit
Ochsner Health
12.2018 - Current
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Championed continuous improvement initiatives within the unit, actively seeking feedback from staff members and patients to inform positive change.
- Improved employee retention rates by implementing comprehensive onboarding programs and ongoing professional development opportunities.
- Streamlined unit operations for increased efficiency through effective delegation and task prioritization.
- Implemented innovative strategies for enhancing workflow efficiency that led to reduced wait times for patients during peak hours.
- Advocated for the adoption of advanced technologies within the unit, leading to enhanced patient care capabilities and increased staff productivity.
- Utilized data-driven decision making to identify areas for improvement within the unit''s performance metrics.
- Developed strong working relationships with physicians, nurses, ancillary staff, and administration to enhance overall teamwork and care coordination.
- Established performance goals for each team member aligned with departmental objectives while taking into account individual skills and strengths.
- Managed budgets effectively, identifying cost-saving measures without compromising patient care quality or staff morale.
- Served as a liaison between unit staff members and hospital leadership to ensure timely information sharing on organizational changes or updates.
- Increased patient satisfaction scores by consistently addressing concerns promptly and maintaining open lines of communication.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Interim Unit Director
Ochsner Health
04.2018 - 12.2018
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Utilized data-driven decision making to identify areas for improvement within the unit''s performance metrics.
- Championed a culture of patient-centric care by consistently modeling empathetic communication and compassionate service in all interactions.
- Implemented innovative strategies for enhancing workflow efficiency that led to reduced wait times for patients during peak hours.
- Facilitated interdepartmental collaboration efforts resulting in streamlined processes across all hospital units.
OPERATIONS COORDINATOR
Ochsner Health System
07.2005 - 04.2018
- 17 years experience as Registered Nurse in cardiac step-down
- Manage and supervised 52 bed Cardiology Stepdown Unit
- Serves as a mentor to registered nurses, new hires, and other OCs
- Train and coach newly hired Operations Coordinators
- Ensured compliance with all company standards and procedures
- Support the Unit Director by assuming unit responsibility for practice, quality of care, and service delivered
- Delivery nursing care in accordance with the prescribed medical regimen, policies, and regulatory standards
- Develop and implementation of programs or initiatives that will enhance clinical performance, support financial goals, aid in the development of staff and improve patient satisfaction
- Supervise and manage 20+ employees on a daily basis
- Build work schedules on a monthly basis which also includes balancing
- Perform and ensure accuracy of payroll on a biweekly basis
- Interim Unit Director Role on Neuroscience Stepdown Unit for 7 weeks
- Operations Coordinator Chairperson for 6 years
- Provide and manages care of individuals
- Facilitate problem resolutions
- Facilitates effective and efficient discharge planning
- Identifying staff strengths and weaknesses and evaluating the staff performance
- Serves as a liaison between staff and the Unit Director
- Assumes responsibility for the cost effective and efficient use of human, environmental and material resources
- Coordinate monthly one-on-one meetings with direct reports.
Education
MBA - General Business
Louisiana State University at Shreveport
Shreveport, LA01.2019
Bachelor of Science - Nursing
University of Louisiana at Lafayette
Lafayette, LA01.2016
Associate of Science - Nursing
Pearl River Community College
Poplarville, MS01.2001
Skills
- Clinical experience
- Excellent communication skills
- Supervisory duties
- Articulate and well-spoken
- Strong clinical judgment
- Excellent planner and coordinator
- Physical assessment
- Team building
- Skilled cardiac care nurse
- Conflict resolution
- Budgeting
- Critical thinking
- Scheduling
- Workflow planning
- Self-directed
- Works well under pressure
- Mentor
- Professional phone etiquette
- Preceptor
- Pleasant demeanor
- Supervising staff
- Computerized charting
- Flexible
- Chest pain management
- Accurate and detailed
- Process implementation
- Employee timesheet processing
- Time management
- Highly motivated
- Relationship building
- Manage LVAD patient population with Heartmate II, Heartmate III, Heartware and Cardiothoracic Surgery
- Highly accountable, dependable, and reliable
Certification
- Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS)
- Cardiovascular Certified Registered Nurse (CVRN)
- Left Ventricular Assist Device (LVAD) Certified
- National Institutes of Health (NIH) Stroke Certified
- Clinical Ladder Level III
Accomplishments
- Great 100 Nurse
- Member of National Society of Leadership and Success: Sigma Alpha Pi
- Member of Preventative Cardiovascular Nursing Association
- Operations Coordinator (OC) Chairperson
- Interim Unit Director-Neuroscience Stepdown Unit
- Organized and Implementation of Optimal Hospital Project
- Mentor/Preceptor
Timeline
Unit Director-Wound & Ostomy Care
Ochsner Health
05.2023 - Current
Unit Director-Cardiology Stepdown Unit
Ochsner Health
12.2018 - Current
Interim Unit Director
Ochsner Health
04.2018 - 12.2018
OPERATIONS COORDINATOR
Ochsner Health System
07.2005 - 04.2018
MBA - General Business
Louisiana State University at Shreveport
Bachelor of Science - Nursing
University of Louisiana at Lafayette
Associate of Science - Nursing
Pearl River Community College
- Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS)
- Cardiovascular Certified Registered Nurse (CVRN)
- Left Ventricular Assist Device (LVAD) Certified
- National Institutes of Health (NIH) Stroke Certified
- Clinical Ladder Level III
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