Summary
Overview
Work History
Education
Skills
Timeline
Manager
Melissa McDowell

Melissa McDowell

Rock Island,IL

Summary

Dynamic manager with a proven track record at Hy-vee Fast and Fresh, excelling in customer engagement and team leadership. Enhanced service delivery and resolved conflicts effectively, fostering a positive work environment. Skilled in time management and staff training, driving productivity and satisfaction while maintaining operational excellence.

Overview

27
27
years of professional experience

Work History

Manager

Hy-vee Fast and Fresh
09.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Manager

7-eleven
03.2020 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Manager

T.L.C Cleaning for You
09.2002 - 09.2019
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Janitorial Cleaner

United States Post Office
07.2008 - 09.2011
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
  • Used time management and efficient cleaning methods to meet deadlines.

Manager/Head Bartender

Barbie"s Bar and Grill
03.1998 - 11.2002
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

GED -

Eastern Iowa Community College
Peosta, IA
09-1999

Skills

  • Customer engagement
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Staff management
  • Shift scheduling
  • Vendor management
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Multitasking

Timeline

Manager

Hy-vee Fast and Fresh
09.2022 - Current

Assistant Manager

7-eleven
03.2020 - 09.2022

Janitorial Cleaner

United States Post Office
07.2008 - 09.2011

Manager

T.L.C Cleaning for You
09.2002 - 09.2019

Manager/Head Bartender

Barbie"s Bar and Grill
03.1998 - 11.2002

GED -

Eastern Iowa Community College

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