Melissa McElwee

• Monitored team performance, adhered to service level agreements (CSI) and provided detailed job training.
• Analyzed service reports to identify areas of improvement.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers and management to build rapport and trust.
• Resolved customer complaints in professional and timely manner.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assist in issueing State stickers for inspection
• Assist in all building management vendor needs
• Approved/Wholesaled the used cars through service department with GM

• Greeting customers when they arrive.
• Listening to customer concerns about their vehicle's performance or issues.
• Asking clarifying questions to fully understand the vehicle problem.
• Communicating clearly and professionally throughout the service process.
• Being the mediator between the tech and customer.
• Handle payments and warranty documentation.

• Answered questions about store policies and addressed customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy level

Acted as liaison between customer and technician