Melissa McFarland
Charleston,WV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry, and office management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
St. Moritz Security Services, Inc
12.2022 - 05.2023
- Unarmed Security
- Followed all security and safety regulations
- Monitored buildings
- Wrote logs and incident reports
- Conducted regular patrols of key areas to spot and control security concerns
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Reported suspicious activities and persons to law enforcement
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
Unarmed Security Officer
CAMC Health System
06.2022 - 12.2022
- Followed all security and safety regulations
- Monitored security surveillance equipment
- Drove the van and did rounds on campus
- Directed guests around building and answered accessibility questions
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Patrolled commercial property and associated parking garage
Front Desk Scan Tech
Thomas Health System
09.2019 - 10.2021
- Greeting patients
- Processed patient insurance
- Performed data entry for patient records
- Take phone calls and send faxes
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system and transferred callers to the appropriate department or staff member
- Completed data entry and filing to keep records updated for easy retrieval
- Maintained confidentiality of sensitive data to protect customer and business information
Automated Logistical Specialist
Army National Guard
03.2013 - 03.2020
- Created maintenance work orders
- Reported equipment readiness and availability
- Coordinated and communicated equipment dispatch schedules to supervisors.
- Created and maintained records, which included stock lists, inventory and material counts
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse
- Established operations procedures and complied with military policies
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders
Cashier
Walmart
10.2016 - 08.2017
- Increased customer satisfaction through friendly and professional communication
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Welcomed customers
- Answered questions
- Assisted customers in finding or ordering merchandise
- Promptly addressed customer complaints
- Handled returns and exchanges
- Processed cash, check, or credit transactions with accuracy
- Stocked merchandise
Cashier
Wendys
03.2014 - 10.2016
- Increased customer satisfaction through friendly and professional communication
- Opened and closed restaurant
- Answered questions
- Welcomed customers
- Handled returns and exchanges
- Promptly addressed customer complaints
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
Cashier
McDonalds
05.2012 - 03.2013
- Opened and closed restaurant
- Welcomed customers
- Answered questions
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
- Increased customer satisfaction through friendly and professional communication.
Education
Bachelor's degree - Healthcare Administration
08.2023
Associate of Science Degree - Healthcare Management
07.2019
Skills
- Data entry
- Leadership
- Medical office experience
- Accounting
- Medical terminology
- Physiology knowledge
- Filing
- Communication skills
- HIPAA
- Human resources management
- Human resources
- Medical records
- Healthcare management
- Documentation review
- Archival standards
- Medical coding
- Customer service
- Patient observation
- Security
- Shuttle Driving
- Administrative experience (2 years)
- EMR systems
- Phone etiquette
- Windows
- Writing skills
- 10 key typing
- Office experience
- Organizational skills
- EHR systems
- Assessments
- Retail customer service
- Responding to customer situations in a retail setting
- Detailed Activity Logs
- 10 key typing
- Office experience
- Organizational skills
- EHR systems
- Retail customer service
- Responding to customer situations in a retail setting
- Microsoft Outlook
- Office experience
- Organizational skills
Certification
CPR Certification
Transportation Worker Identification Credential (TWIC)
January 2022 to January 2027
BLS Certification
Additional Information
- Following directions
- Adapting to a new environment
- Authorized to work in the US for any employer
Timeline
Security Officer - St. Moritz Security Services, Inc
12.2022 - 05.2023
Unarmed Security Officer - CAMC Health System
06.2022 - 12.2022
Front Desk Scan Tech - Thomas Health System
09.2019 - 10.2021
Cashier - Walmart
10.2016 - 08.2017
Cashier - Wendys
03.2014 - 10.2016
Automated Logistical Specialist - Army National Guard
03.2013 - 03.2020
Cashier - McDonalds
05.2012 - 03.2013
The University of Arizona Global Campus - Bachelor's degree, Healthcare Administration
Ultimate Medical Academy - Associate of Science Degree, Healthcare Management