Melissa Reid
Daphne
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
USA Mitchell Cancer Institute
Fairhope
03.2023 - Current
- Assessed Oncology patients before chemotherapy by obtaining vitals, reviewing medications and assessment of patients needs or concerns.
- Educated patients on healthcare topics such as nutrition and how to alleviate symptoms of chemotherapy.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
Medical Assistant/Mobile Phlebotomist
Core Diagnostic
Mobile
10.2021 - 03.2023
- Traveled to patient homes, nursing homes and assisted living facilities to draw blood for any testing ordered by physicians and nurse practitioners.
- Prepared all specimens and requisitions for a courier pick up.
- Uploaded all finished lab results into facility EMR system.
Medical Specimen Couriers
MedCo
Mobile
08.2020 - 03.2022
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Maintained accurate logs of deliveries and pickups.
- Responded quickly to emergency situations requiring immediate action.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Processed payments for services rendered accurately and efficiently.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
Medical Assistant/Receptionist
Haley Dermatology
Fairhope
06.2018 - 05.2020
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
Education
Associate of Science - Nursing
Coastal Alabama Community College
Bay Minette, AL08-2026
Medical Assistant
Fortis College
Mobile, AL11-1994
High School Diploma -
John S Shaw High School
Mobile, AL05-1985
Associate of Science - Nursing
University of South Alabama
Mobile, ALSkills
- Patient assessment
- Medical terminology
- Data entry
- Customer service
Certification
Certified Medical Assistant (NCCT)
BLS Basic Life Support
References
References available upon request.
Timeline
Medical Assistant
USA Mitchell Cancer Institute
03.2023 - Current
Medical Assistant/Mobile Phlebotomist
Core Diagnostic
10.2021 - 03.2023
Medical Specimen Couriers
MedCo
08.2020 - 03.2022
Medical Assistant/Receptionist
Haley Dermatology
06.2018 - 05.2020
Associate of Science - Nursing
Coastal Alabama Community College
Medical Assistant
Fortis College
High School Diploma -
John S Shaw High School
Associate of Science - Nursing
University of South Alabama