Restaurant Hostess
Hidalgo’s West
03 2022 - 01 2023
Hi, I’m
Melissa Mcghee
Fargo,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Work History
Hidalgo’s West
Restaurant Hostess
03 2022 - 01 2023
Job overview
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
American Inn And Suites Hotel
Housekeeper
03 2018 - 08 2020
Job overview
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Huddle House
Server
08 2016 - 12 2016
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Independant Care
Home health aide/ House keeper
08 2021 - 11 2022
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Administered medication as directed by physician.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Scheduled and coordinated medical appointments.
- Monitored changes in clients' conditions to report concerns to supervisor.
Jerry McGhee
Dispatch operator RedRum Express Trucking Co.
07 2015 - 07 2017
Job overview
- Resolved scheduling conflicts efficiently to prevent delays in shipments or pickups.
- Contributed to increased customer satisfaction by consistently providing accurate and timely information.
- Monitored driver performance and provided constructive feedback for continuous improvement.
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
University of Arkansas Grantham
Bachelor Of Science(B.S.): Computer Science from Computer Science
06.2024
University Overview
- Currently a student 1st semester undergraduate
Colorado Christian University
from Bachelor Of Science (B.S.): Psychology
01.2021
University Overview
- Continuing education in [Psychology]
- Awarded [Deans List]
Ware County High School
High School Diploma from General Studies
05.2005
Skills
- Food running
- Beverage preparation
- Food preparation and safety
- Stocking and replenishing
- To-go order preparation
- Cash Handling
- Table setting knowledge
- Order accuracy
- Point of sale operation
- Daily specials memorization
- Guest seating arrangements
- Bill computation
- Customer Service
- Strong multitasking
- Active Learning
- Conflict Resolution
- Complex Problem-Solving
- Handling Complaints
- Coordinating tasks
- Table Bussing
- Payment Processing
- Judgment and Decision Making
- Supply Restocking
- POS system operations
- Restaurant layout knowledge
- Reservation planning
- Menu Memorization
- Memory retention
- Detail Oriented
Timeline
Housekeeper
American Inn And Suites Hotel
03 2018 - 08 2020
Server
Huddle House
08 2016 - 12 2016
Home health aide/ House keeper
Independant Care
08 2021 - 11 2022
Dispatch operator RedRum Express Trucking Co.
Jerry McGhee
07 2015 - 07 2017
University of Arkansas Grantham
Bachelor Of Science(B.S.): Computer Science from Computer Science
Colorado Christian University
from Bachelor Of Science (B.S.): Psychology
Ware County High School
High School Diploma from General Studies